Abdulllah Daghriri
Jeddah,Saudi Arabia
Summary
Upbeat individual with strong passion to enhance skills in public relations. Exudes strengths in writing and communications. Willing to go extra mile to meet deadlines. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer service officer
Emdad Al Khebrat
Jeddah, Mecca Region
2023.10 - Current
- Engaged in team-building activities to build rapport with staff.
- Provided professional and helpful support to new and existing clients.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Assisted passengers with special needs to guarantee comfortable travel experience.
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
Traffic control center
AL Wukalla
Jeddah, Mecca Region
2023.06 - 2024.08
- Notified airport response personnel of emergency situations for prompt action.
- Supported air and ground safety management to minimise risk to staff and customers.
- Monitored movement of ground traffic to maintain smooth, efficient Travelers flows.
- Interpreted data trends and transactional surveys to maximise engagement opportunities.
Customer service representative
ALBAIK
Jeddah, Mecca Region
2022.09 - 2022.12
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Sales assistant
IKEA
Jeddah, Mecca Region
2020.09 - 2020.10
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Monitored and reported suspicious activity to security officer to avoid theft.
Education
Bachelor's degree - Public relations
King Abdulaziz University
Jeddah, Mecca Region 2018.09 - 2021.08
Skills
- Microsoft Office Suite
- Staff training and mentorship
- Dispute resolution
- CRM
- Data entry
- Quality Control
- Integrative negotiation
Languages
Arabic
Native
English
Advanced
Timeline
Customer service officer
Emdad Al Khebrat
2023.10 - Current
Traffic control center
AL Wukalla
2023.06 - 2024.08
Customer service representative
ALBAIK
2022.09 - 2022.12
Sales assistant
IKEA
2020.09 - 2020.10
Bachelor's degree - Public relations
King Abdulaziz University
2018.09 - 2021.08