Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Set up and modified patient profiles in out patient pharmacy to include current information such as medications and insurance details.
Supervised Outpatient pharmacy technicians and coordinated day-to-day assignments.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Trained pharmacy interns and newly hired pharmacy technicians.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Pharmacy Technician
Prince Sultan Military Hospital
Riyadh
12.2014 - 03.2017
Counted and labeled prescriptions with correct item and quantity.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured and compounded medications following standard procedures.
Quality Specialist - CQI&PS Department at PRINCE SULTAN MEDICAL MILITARY CITYQuality Specialist - CQI&PS Department at PRINCE SULTAN MEDICAL MILITARY CITY
PROCUREMENT SUPERVISOR at Prince Sultan Medical Military City (Self-employment Program)PROCUREMENT SUPERVISOR at Prince Sultan Medical Military City (Self-employment Program)