ABDULMAJEED ALHARBI
Riyadh,Saudi Arabia
Summary
Highly motivated and detail-oriented hospitality professional with over 7 years of experience in customer service, team leadership, and operations management within the food and beverage industry. Proven ability to lead teams, enhance guest satisfaction, and streamline service operations. Adept at problem-solving, training employees, and implementing strategies that improve efficiency and customer retention.
Overview
10
10
years of professional experience
Work History
Quality,Supervisor
DUNKIN
08.2024 - Current
- Lead a team to ensure smooth daily operations and exceptional customer service.
- Train and mentor staff to enhance efficiency and service quality.
- Address customer concerns, ensuring a positive experience and high satisfaction rates.
- Analyze sales data to optimize promotional strategies and maximize revenue.
Supervisor,Store Incharge
Starbucks Alshaya company
, SA
09.2020 - 08.2024
- Supervised store operations, ensuring compliance with company standards.
- Managed a team of baristas, providing coaching and performance evaluations.
- Resolved customer complaints efficiently to maintain brand reputation.
- Developed sales strategies that increased revenue and customer retention.
Reception Incharge
Meral Hotel
02.2019 - 09.2020
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Handled guest inquiries and complaints professionally, improving satisfaction ratings.
- Supervised and trained front desk staff to enhance service delivery.
Team Leader, Sales Operations
Coffee day
04.2018 - 11.2018
- Meeting customers, serving them, and solving problems they may encounter
- Developed standard operating procedures for various aspects of the production process.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Analyze data to identify the best and most efficient sales methods
Store Manager
Square nine company
08.2017 - 04.2018
- Analyze data to identify the best and most efficient sales methods
- Communicate with customers to address complaints and provide solutions
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Head Cashier
banda company
04.2015 - 08.2015
- Preparing a statement of the movement of the expenditure fund and delivering a copy of the disbursement notes to the accounts
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Taught junior employees proactive strategies to meet operational and sales goals.
Education
Communication skills -
The Saudi electronic university
02.2017
PMP - process of Planning, Organizing
Professional Path Center
03-2025
Bachelor of Science - Language Interpretation And Translation,ENGLISH
QASSIM UNIVERSITY
03-2025
Power point program -
Droob
06.2024
Introduction in the Information Technology -
Doroob
01.2020
Distinguished seller skills -
The Saudi electronic university
04.2017
Sales management skill -
Droob
06.2020
High School, English, maths, science, chemicals - National science
Derah Almolabe
01.2018
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Staff Training & Development
- Conflict Resolution & Problem-Solving
- Communication & Interpersonal Skills
- Sales & Upselling Strategies
- Workflow Optimization
- Bilingual: Arabic (Native), English (Proficient)
Languages
Native, Good
Personal Information
Date of Birth: 07/17/1996
With extensive experience in hospitality and team leadership, I bring a customer-first mindset, strong operational knowledge, and the ability to manage and train teams efficiently. My experience in fast-paced service environments has equipped me with the skills to drive guest satisfaction and business success.
Languages
Arabic
First Language
English
Proficient
C2
Timeline
Quality,Supervisor
DUNKIN
08.2024 - Current
Supervisor,Store Incharge
Starbucks Alshaya company
09.2020 - 08.2024
Reception Incharge
Meral Hotel
02.2019 - 09.2020
Team Leader, Sales Operations
Coffee day
04.2018 - 11.2018
Store Manager
Square nine company
08.2017 - 04.2018
Head Cashier
banda company
04.2015 - 08.2015
Communication skills -
The Saudi electronic university
PMP - process of Planning, Organizing
Professional Path Center
Bachelor of Science - Language Interpretation And Translation,ENGLISH
QASSIM UNIVERSITY
Power point program -
Droob
Introduction in the Information Technology -
Doroob
Distinguished seller skills -
The Saudi electronic university
Sales management skill -
Droob
High School, English, maths, science, chemicals - National science
Derah Almolabe