Abdulmajeed Katouah
Makkah
Summary
Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development , and I have a large and intensive number of professional courses
Overview
1
1
year of professional experience
Work History
Customer service supervisor
ALBAIT GUESTS COMPANY
Makkah , Saudi Arabia
04.2023 - 10.2023
- Partnered with leadership team to develop and implement company vision , mission and strategic direction
- maintained high standards of knowledge production, applying effective communication and leadership strategies to assess comprehension levels, identify knowledge gaps, and take measures to acquire deeper training
- I implemented strategies to respond to customer complaints, providing prompt and efficient follow-up to ensure customer satisfaction
Education
Bachelor of Science - Social work
Umm AlQura university
Makkah , Saudi Arabia 12.2024
Skills
- Effective communication and the ability to communicate professionally both orally and in writing
- Quick learning and development
- Fast writing
- Curiosity and continuous learning
- Leadership in the workplace
- Proficiency in computer work
- Advanced Microsoft Excel
- Microsoft Outlook, Word and Excel
- Customer service
Languages
English
Proficient
C2
Arabic
Proficient
C2
Training courses
- Technology and computer basics - HADAF
- Report writing and technical writing - Ministry of tourism
- Strategic revenue management planning - Ministry of tourism
- Digital marketing - Ministry of tourism
- Data analysis in management - Ministry of tourism
- Accuracy of forecasting and scenario planning - Ministry of tourism
- Modern techniques for revenue enhancement - Ministry of tourism
- Acquiring the necessary skills for job market - umm al-Qura university
Timeline
Customer service supervisor
ALBAIT GUESTS COMPANY
04.2023 - 10.2023
Bachelor of Science - Social work
Umm AlQura university
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