Abdulmajeed Yousef Almihbash
riyadh,Saudi Arabia
Summary
As a graduate in Law Systems with practical legal experience at Saudi Ground Services, I contributed to internal investigations, legal reporting, and policy enhancement. My legal background is complemented by over a decade of operational and supervisory experience in customer service, where I led teams, optimized performance, and ensured service excellence. I bring a unique blend of legal insight and frontline leadership, supported by strong technical and interpersonal skills.
Overview
13
13
years of professional experience
2025
2025
years of post-secondary education
Work history
Customer Services Supervisor
Saudi Ground Services (SGS)
03.2021 - 04.2025
- Monitor team performance and oversee daily operations to maintain service quality.
- Lead and supervise a team of 20 customer service representatives to deliver excellent customer service.
- Train and mentor customer service representatives to enhance their skills and improve service delivery.
- Develop strategies to optimize team productivity and enhance the overall customer experience.
Customer Service Agent
Saudi Ground Services (SGS)
08.2012 - 03.2021
- Responded to customer inquiries and provided services in an official and legal manner.
- Handled customer complaints and resolved issues in a professional and timely manner.
- Maintained detailed records of customer interactions and transactions in the system.
- Collaborated with team members to improve service quality and customer satisfaction.
Legal and Investigation Officer
Saudi Ground Services (SGS)
01.2020 - 01.2021
- Worked within the Legal and Investigation Department for one year, supporting case reviews and internal investigations.
- Assisted in drafting legal reports, documenting findings, and following up on compliance issues.
- Collaborated with various departments to gather evidence and ensure accurate reporting of incidents.
- Contributed to enhancing internal policies by identifying areas of legal and operational improvement.
Education
Bachelor's Degree - Law
Imam Muhammad ibn Saud Islamic University
Postgraduate Diploma - Governance and Internal Audit
King Saud University
Skills
- Data Analysis
- Contract Drafting
- Legal Research
- Compliance Management
- Data Protection and Privacy
- Document Management Systems
- Customer Relationship Management
- Strong Computer Literacy Skills
- Proficiency in Microsoft Office
- Communication
- Problem-Solving
- Attention to Detail
- Time Management
- Critical Thinking
- Strategic Thinking
- Collaboration and Teamwork
- Flexibility and Adaptability
- Decision-Making
- Multitasking mastery
- Calm under pressure
- Customer relations
- Schedule management
- Employee management
- Performance Management
- Complaint resolution
- Excellent time management skills
- Complaint handling
- Negotiation expert
Languages
Arabic
English
Custom
- Coaching, Harvard ManageMentor, 02/01/25
- Team Management, Harvard ManageMentor, 02/01/25
- LEAD The Future Program, Saudi Ground Services, 06/01/24 - 10/31/24
- Introduction to Cybersecurity, Saudi Ground Services, 02/01/24
- Human Factors, Saudi Ground Services, 11/01/22
- Security Training, Saudi Ground Services, 11/01/22
- Emergency Response, Saudi Ground Services, 03/01/22
- Safety Management System, Saudi Ground Services, 12/01/21
- Dangerous Goods-CAT 09, Saudi Ground Services, 07/01/21
- Return to Duty Briefing, Saudi Ground Services, 07/01/21
- Communication Methods in the Workplace, Doroob, 04/01/20
- Safety Training, Saudi Ground Services, 11/01/19
- Communicable Disease Program, Saudi Ground Services, 04/01/13
- ALTEA DCS Customer MGMNT, SkyTeam, 02/01/13
- Customer Management Course
- Cybersecurity Basics Course
- Public Relations and Protocol Ceremony Course
- Safety and Security in the Tourism Sector Course
- Tourism Media Course
Timeline
Customer Services Supervisor
Saudi Ground Services (SGS)
03.2021 - 04.2025
Legal and Investigation Officer
Saudi Ground Services (SGS)
01.2020 - 01.2021
Customer Service Agent
Saudi Ground Services (SGS)
08.2012 - 03.2021
Postgraduate Diploma - Governance and Internal Audit
King Saud University
Bachelor's Degree - Law
Imam Muhammad ibn Saud Islamic University
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