Skilled Technologist with 12 years of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Specialist
Saudi Preinsulated Pipes Industries LLC(Zamil Sub)
07.2013 - Current
Managing ERP Software PACT/ Oracle R12 and Oracle Fusion ERP System
Responsible for Managing, provisioning, installation/configuration, operation and maintenance of systems hardware, software and IT related infrastructure.
Competence in Microsoft Enterprise Server 2008/2012 with ADS, DHCP, DNS and domain controllers.
Used ticketing systems to manage and process support actions and requests.
Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Ensuring data storage is safe and secure.
Operated and maintained surveillance equipment CCTV.
Installed, configured and maintained Biometric system and IP telephone system.
Perform regular security monitoring to identify any possible intrusions.
Trained new employees on use of computers and ERP Applications, developing step-by-step training material to ensure comprehension.
Maintains excellent communication with IT Manager on all tasks and projects
Network Engineer
Al-Damegh Portables Houses Factory Dammam KSA
01.2012 - 01.2013
Performed network administration for clients as well as company and supervise network technicians and established network designs, installation and configuration setups
Responsible for full project management and all network duties for 200-node with 3 server in LAN environment, including configuration and installation. Handled network equipment support including Cisco 2600 and 2500 routers, Cisco 3550 and Catalyst 1900 switches, and routers
System Administrator
Position2 Inc.
10.2010 - 09.2011
Responsible for full building network duties for 90-node 5 server LAN environment and Maintaining network and server security and integrity.
Implemented, maintained, developed and tested installation and update of file servers, print servers and application servers in all departments.
Education
BCA (Bachelor of Computer Application) - Computer Applications
Gulbarga University, Gulbarga, Karnataka
05.2010
Two-year Diploma in Computer Technique - Computer Technique
Gulbarga University - BCA (Bachelor of Computer Application), Computer Applications
National PU College - Two-year Diploma in Computer Technique, Computer Technique
Google IT Support Professional Certificate
MCP (Microsoft Certificate Professional)
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