ABDULMAJID OSMAN

Detail-oriented professional with expertise in JIRA, HP QLC, and Confluence, specialising in SDLC and STLC processes. Proficient in Quality Assurance, with a strong focus on functional testing. Demonstrates exceptional skills in test estimation, planning, defect management, and tracking. Known for analytical thinking and problem-solving abilities. Committed to enhancing software quality through effective testing strategies.

• Detail-oriented with strong analytical and problem-solving abilities
• Effective team player with excellent collaboration skills
• Expertise in CRM modules and functionalities
• Solid understanding of core banking systems

• SIMAH Regulatory APIs Integration: Led end-to-end integration and functional testing of SIMAH regulatory APIs, successfully driving both SIT and UAT cycles to completion. Delivered seamless integration of multiple loan APIs, enabling real-time updates of loan statuses with the Saudi Central Bank. Improved data accuracy and ensured timely reflection of customer credit scores, strengthening regulatory compliance and supporting more reliable credit assessments
• CRM Upgrade (Microsoft Dynamics 2011 → Dynamics 365 v9.1): Played a key role in upgrading the CRM platform from Microsoft Dynamics CRM 2011 to Microsoft Dynamics 365, ensuring seamless data migration, system integration, and uninterrupted business operations. Covered core CRM functional modules including Accounts, Contacts, Leads, Opportunities, Activities, and Document Management, ensuring end-to-end business process continuity.Worked on validating and executing data migration for core CRM entities including Customers, Accounts, Activities, and Documents, ensuring accurate and complete data transfer from legacy systems. Supported integration testing between Microsoft Dynamics 365 and other enterprise systems and modules, ensuring seamless data exchange and consistent process alignment across platforms.Worked on validating key CRM workflows such as lead-to-opportunity conversion, customer lifecycle management, and sales pipeline processes to ensure accurate business flow execution. Supported integration testing between Dynamics 365 and other enterprise systems and modules, ensuring smooth data exchange and process alignment across platforms.
• Digital Lending (Personal & Home Loans & Credit Cards): Delivered digital lending capabilities enabling customers to apply for and receive personal and home loans through mobile banking applications. Drove quality assurance across SIT and UAT cycles by analyzing BRD, SRS, and FSD documents to ensure full requirements coverage. Designed and executed detailed test plans, scenarios, and test cases, improving defect detection and release quality. Produced clear test reports and supported post–go-live activities, contributing to stable deployments and an enhanced customer experience
• Credit & Debit Cards Digitalization: Contributed to the delivery of end-to-end digital card services, covering card requests, applications, management, and transaction processing. Supported SIT, UAT, and regression testing cycles, ensuring high system quality and release readiness. Designed and executed comprehensive test scenarios and test cases, improving defect detection and system reliability. Produced detailed project documentation, including test plans, daily status reports (DSR), defect reports, and test closure reports, enhancing stakeholder visibility and ensuring successful project delivery.
• Retail Channel Modernization: Played a key role in the mobile banking channel upgrade at Gulf International Bank, contributing across multiple Agile sprints and executing SIT, UAT, and regression testing cycles. Ensured high-quality delivery by focusing extensively on Arabic channel functionalities, validating usability, content accuracy, and end-to-end customer journeys. Supported integration testing with existing banking systems to ensure seamless functionality, data consistency, and uninterrupted service across digital channels.
• Mobile Payment Platform (USSD) : Contributed as a key SIT/UAT team member in delivering a nationwide mobile payment platform integrating Sudanese banks, telecom operators, and the Central Bank of Sudan. Enabled secure mobile-based payments and money transfers for end users. Led troubleshooting and root-cause analysis of system issues, ensuring high system availability and stability during SIT, UAT, and production phases. Monitored transaction flows and system performance, ensuring adherence to operational acceptance criteria, including settlement and dispute handling. Coordinated with application vendors and development teams via ticketing and Jira to resolve defects efficiently. Executed end-to-end integration testing with payment gateways, finance, settlement, and reporting systems, and validated production configurations such as transaction fees to ensure accurate and compliant operations.

• How to Deliver Project on Time, Ram Education Institute Australia
• ITIL V3 Foundation, SCEES Center
• CCNA course, Jelecome training center
• LINUX REDHAT ADMIN 6.5 1 & 2, LKS training center
• Oracle SQL Fundamentals 1 & 2, Global Payment Summit 2016 Conference in Singapore, 2016-10-01
• Application Performance Engineering, attune Training Centre
• Payment Security Practitioner (CPSP)