Abdulmalik Gazzaz
Jeddah
Summary
Skilled Airport Quality Supervisor well-versed in handling all needs for busy airports. Adept at coordinating personnel and projects to keep daily operations smooth and efficient.
Overview
4
4
years of professional experience
Work History
Quality Supervisor
DAA International
04.2022 - Current
- Reviewing employee productivity to ensure or recommending improvements to meat standers
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Implemented new quality assurance and customer service standards.
- Measured and monitored the airport's services quality performance against agreed KPIs,.
AOCC Coordinator
King Abdulaziz International Airport
11.2020 - 04.2022
- Coordinating with airport stakeholders in the operations control center
- Monitoring and coordinating between airport duty manager with the team.
- Developed, strengthened and maintained plans for various contingencies and emergency situations.
Quality Officer
King Abdulaziz International Airport
01.2020 - 10.2020
- Monitoring operations output
- Handled customer inquiries and suggestions courteously and professionally.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Bachelor's degree in law -
Saudi Electronic University
12.2023
Multi engine instrument rated commercial pilot -
Tresure cost flight training
Stuart, Florida01.2018
Skills
- Leadership
- Problem solving
- Communication
- Quality Auditor
- Scheduling
Personal Information
Title: QUALITY SUPERVISOR
Section name
- ICAO Airport ground security
- GACA Cyber security awareness advanced
- GACA Customer service excellence
- ICAO English Language Proficiency test (ELP) level 5
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Quality Supervisor
DAA International
04.2022 - Current
AOCC Coordinator
King Abdulaziz International Airport
11.2020 - 04.2022
Quality Officer
King Abdulaziz International Airport
01.2020 - 10.2020
Bachelor's degree in law -
Saudi Electronic University
Multi engine instrument rated commercial pilot -
Tresure cost flight training
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