Abdulmohsen Abdullah Al Ghamdi
RIYADH,RIYADH
Summary
B2B sales and account management professional with deep experience in telecom and IT. Leads premium client portfolios, sets sales targets, develops growth opportunities, and supports account teams in building strong customer relationships and improving performance.
Overview
27
27
years of professional experience
Work History
Sales Manager – B2B Managed accounts
STC EBU
09.2019 - Current
- Lead B2B sales account managers to manage a portfolio of premium accounts to achieve long-term success
- Managed large key accounts and critical clients to drive satisfaction and retention.
- Plan and drive actions to improve sales performance and identify opportunities for growth
- Generated new business through leveraging existing and potential customer networks.
- Manage clients journey with the company and ensure over exceeding their expectations.
- Ensure positive relationships with clients are developed
- Created and maintained primary point of contact to address clients’ needs promptly.
ICT Sales Manager for Business Partner Channels
STC EBU
03.2019 - 08.2019
- Set and monitored sales account targets to align with company objectives and strategy, driving sales performance.
- Followed up on leads for ICT services with senior partner account managers, ensuring timely communication and support to facilitate account closures.
- Monitored account status and transactions, managing P&L to optimise profitability.
- Analysis and identification of upcoming needs and opportunities
- Developing a comprehensive training plan for the account management team.
Section Manager in performance and reporting department
STC IT unit
05.2014 - 02.2019
- Prepared detailed reports for IT section and other departments, analysing submissions from internal customers to enhance transparency and decision-making
- Followed up on reports with supporting groups to ensure timely resolution and closure, improving internal customer satisfaction
- Planned and coordinated preventive maintenance schedules to minimise downtime, tracking work progress against established timelines
Head assistant of committee related of consumer outlets unification
Consumer business unit
01.2013 - 04.2014
- Merged sales outlets following corporate branding guidelines, resulting in streamlined operations
- Coordinated across company sectors to align project timelines and monitored progress to ensure timely delivery
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Greeted visitors and appropriately directed to designated areas.
Head Manager of technical and logistics
Sales - consumer business unit
11.2005 - 12.2012
- Unified and merged Telecom sales outlets by closing underperforming locations and opening new ones, enhancing brand consistency. (close and open new outlets) following the new corporate branding guidelines
- Coordinated with company sectors to align projects and ensure effective communication, tracking progress against timelines.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Manager of the microwave survey (LOS) unit
AI JAWAL telecom network
08.2001 - 10.2005
- Monitored contractor performance for each project to ensure successful installation and operation of microwave systems in telecom towers across all regions in KSA
- Planned and managed each project from initiation through to completion, ensuring timely delivery
- Coordinated setup of telecom towers through site visits and linking towers across all regions in KSA
Project manager (telecom towers)
KSA Ericsson
01.2000 - 07.2001
- Managed telecom tower sites, ensuring compliance with safety and quality standards
- Supervised contractors for construction and installation of telecom towers across KSA
- Conducted workshops on GSM technology, enhancing team knowledge and application skills
Education
Bachelor's degree - mechanical engineering
Skills
- B2B sales strategy
- Sales performance optimisation
- Sales forecasting
- Key account management
- Market analysis
- Problem-solving skills
- Workplace adaptability
- Customer oriented
Accomplishments
- Create a dashboard for STC internal departments since they can access and extract reports on business unit’s performance.
- Create auto-system that sends a survey to clients to detect their satisfaction with the provided services through STC IT users support and help-desk.
- Build several strategic partnership with STC EBU clients like Badir Technology Incubators Program and other potential clients.
- As of today I have achieved an outstanding sales result (I can provide related supporting documents up on your request)
Timeline
Sales Manager – B2B Managed accounts
STC EBU
09.2019 - Current
ICT Sales Manager for Business Partner Channels
STC EBU
03.2019 - 08.2019
Section Manager in performance and reporting department
STC IT unit
05.2014 - 02.2019
Head assistant of committee related of consumer outlets unification
Consumer business unit
01.2013 - 04.2014
Head Manager of technical and logistics
Sales - consumer business unit
11.2005 - 12.2012
Manager of the microwave survey (LOS) unit
AI JAWAL telecom network
08.2001 - 10.2005
Project manager (telecom towers)
KSA Ericsson
01.2000 - 07.2001