Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Abdulmohsen Alfaraj

Al Qatif,Saudi Arabia

Summary

Highly-qualified and professional Insurance Customer Service Representative and Executive Secretary available to fill a position with a reputable company , Over 4 years of working experience as Customer Service Executive, and Customer Service Supervisor and Commercial Issuer for Osous Insurance Agency CO. (Agent for Tawuniya Insurance Company) and from Sep 2020 until now working experience as CEO secretary and HR/ Admin specifically Government portals as Ministry of human resources, Gosi Mudad. Muqeem, Chamber of Commerce and Employee insurance for Le Masters Arabia Co.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Executive Secretary of CEO and HR/Admin

Le Masters Arabia
Khobar, Eastern Province
09.2020 - Current
  • Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
  • Maintained databases and filing systems to boost team efficiency.
  • Maintained up to date knowledge on the latest corporate governance and regulatory changes, consistently ensuring company compliance on company Licenses matters.
  • Facilitated smooth communication between CEO and members of staff.
  • Kept executives informed of upcoming commitments and responsibilities.
  • Attended meetings on behalf of executives, taking notes and recording minutes.
  • Filed and retrieved corporate records, documents and reports.
  • Assigned work to appropriate members of staff on behalf of CEO.
  • Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
  • Advised senior management on employee corrective actions.
  • Updated HR database with new employee information, changes in benefits and other details on daily basis.
  • Working on Government portals. Ministry of Human resources, Mudad, Gosi, Muqeem.

customer service supervisor & Commercial Issuer

Osus Insurance Agency CO
Al Qatif, Eastern Province
04.2017 - 12.2019
  • Led team members to achieve monthly target.
  • Set performance and achievement goals and monitored monthly sales.
  • Activity to determine new business strategies.
  • Presented and sold products through client education, and determination or risk factors.
  • Educated customers on proper insurance terminology to benefit their future.
  • Resolved customer issues and maintain quality control and satisfaction records, and constantly improving services.
  • Maintained reports and records of insurance policies, and maintained filing system of all records.
  • Assisted individuals to select the most appropriate policies.
  • Responding to customers complains on time while guiding them through the claim process.

Customer Service Executive

Osus Insurance Agency
Al Qatif, Eastern Province
10.2015 - 04.2017
  • Sold Variety of insurance products to businesses and individual.
  • Explained features of polices and both advantages and disadvantages of various policies.
  • Answer and Question or concerns policy holders have with their insurance claims.

Education

Bachelor of Public Administration - Management and Financial Technology

Technical and Vocational Training Corporation
Al Qatif, Eastern Province

Diploma - Executive Secretary

Institute of Public Administrative
Dammam, Eastern Province

Skills

  • Human resource laws knowledge
  • Experienced in Government platforms
  • Office management
  • Document proofreading and editing
  • Office management
  • Excellent PC
  • Speed in typing
  • Able to relocate

Languages

English
Advanced
Arabic
Native

Certification

  • Introduction To Healths Insurance, May 2020
  • Insurance Foundation Certificate (IFCE), Nov 2016
  • Bunyan - Insurance Training Program, Aug 2016

Timeline

Executive Secretary of CEO and HR/Admin

Le Masters Arabia
09.2020 - Current

customer service supervisor & Commercial Issuer

Osus Insurance Agency CO
04.2017 - 12.2019

Customer Service Executive

Osus Insurance Agency
10.2015 - 04.2017

Bachelor of Public Administration - Management and Financial Technology

Technical and Vocational Training Corporation

Diploma - Executive Secretary

Institute of Public Administrative

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Abdulmohsen Alfaraj