Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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ABDULMOHSEN HASSAN

ABDULMOHSEN HASSAN

Jeddah,Saudi Arabia

Summary

Network operations engineer with proven expertise in managing Ribbon SBCs and application management. Skilled in configuring and maintaining Cisco routers and switches, with in-depth knowledge of routing protocols and TCP/IP networking. Experienced in DNS and DHCP administration, alongside Active Directory management, leveraging network monitoring tools to enhance performance. Committed to optimizing network infrastructure to align with organizational goals.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Network Operations Engineer

Giza Arabia (STC IPX/OLO Project)
Jeddah, Saudi Arabia
08.2018 - Current
  • Monitored service performance and hardware faults for national and international VoIP traffic, ensuring high availability and SLA compliance.
  • Conducted interconnection testing with new carriers, validating SIP signalling and media stream integrity prior to activation.
  • Provided first-line support for customer complaints via STC ticketing system, coordinating prompt issue resolution with internal teams.
  • Analysed traffic performance using monitoring platforms, ensuring service quality and identifying potential degradations.
  • Collaborated with cross-functional teams to maintain seamless operation of IPX services, including VoIP and LTE roaming.

Network Engineer

MDS - (Ministry Of Civil Service Project)
Riyadh, Saudi Arabia
11.2013 - 07.2018
  • Monitored IT infrastructure, including switches, firewalls, routers, and servers.
  • Diagnosed network issues across hardware, software, power, and communications components.
  • Produced five monthly inventory reports to track assets effectively.
  • Configured VLANs, VTP, and Ether channels to optimise network performance.
  • Implemented inter-VLAN routing on Layer-3 switches to enhance data flow.
  • Secured switch access to protect sensitive information.
  • Upgraded Cisco IOS images for optimal device functionality.

Education

Bachelor's degree - Information Technology

Faculty of Computers and Information – Zagazig University
Zagazig
09.2007 - 06.2011

Skills

  • Ribbon SBCs and application management
  • Cisco routers and switches
  • Routing protocol expertise
  • TCP/IP networking
  • DNS and DHCP administration
  • Active Directory management
  • Network monitoring tools

Certification

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (CCNP Routing & Switching)
  • SIP School SSCA

Languages

Arabic
English

Timeline

Network Operations Engineer

Giza Arabia (STC IPX/OLO Project)
08.2018 - Current

Network Engineer

MDS - (Ministry Of Civil Service Project)
11.2013 - 07.2018

Bachelor's degree - Information Technology

Faculty of Computers and Information – Zagazig University
09.2007 - 06.2011

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ABDULMOHSEN HASSAN