Abdulmohsin Al Hashim
Riyadh
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings Above 800 background maintaining customer satisfaction and contributing to company success annually. Proficient in Excel and Oracle CRM.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Aljazirah Takaful
10.2018 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Took ownership of customer issues and followed problems through to resolution.
- Developed and offered unique discount options to drive interest in new product lines.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Sales Consultant
Zain KSA
04.2016 - 10.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Maximized customer retention by resolving issues quickly.
Computer Support
Samsunge Engineering
06.2015 - 10.2015
Customer Service Officer
National Vacation company
03.2010 - 10.2013
- Customer Service representative and Assistant Advisor
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Established and accurately prepared customers accounts to complete new purchases.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Completed data entry to record call notes, suggestions and questions.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Science - Computer Network Systems Support
Technical And Vocational Training Corporation
08.2021
Diploma - Computer Technical Support
Technical And Vocational Training Corporation
03.2015
Skills
- Design Thinking
- Problem-Solving
- Emotional intelligence
- Strong Communication
- Schedule Coordination
- Account Management
- Technical Support
- Complaint resolution
- Customer Relationship Management (CRM)
- Sales proficiency
- Customer Service
- Team Building and Leadership
Languages
Arabic
Proficient
C2
English
Intermediate
B1
Certification
· Certificate Professional Accreditation - Saudi Council of Engineers
· Excellent Customer Service Skills in Insurance Sector - Human Resources Development Fund
· Anti-Money Laundering For The Insurance Sector- The Financial Academy
· Mastering the Sale Process - Human Resources Development Fund
· Cyber Security- STC
· Insurance Foundations Professional Exam- Saudi Central Bank – SAMA
· Creative Thinking and Problem Solving - Human Resources Development Fund
Timeline
Customer Service Manager
Aljazirah Takaful
10.2018 - Current
Sales Consultant
Zain KSA
04.2016 - 10.2018
Computer Support
Samsunge Engineering
06.2015 - 10.2015
Customer Service Officer
National Vacation company
03.2010 - 10.2013
Bachelor of Science - Computer Network Systems Support
Technical And Vocational Training Corporation
Diploma - Computer Technical Support
Technical And Vocational Training Corporation
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