Abdulqader Alkhawwar
Senior EdTech Consultant
Riyadh
Summary
Abdulqader Alkhawar is a seasoned Implementation Project Manager with a strong track record dating back to 2020. Previously, excelled as a Project Technical Assistant at Bright Idea Trading from 2018 to 2020, successfully providing services to numerous clients in the Middle East. Expertise lies in delivering comprehensive solutions related to the Blackboard Learn and Ultra platforms, including training and support. Prior experience includes the position of Business Operation Administrator at the same company in Dammam since 2015. Also served as a Team Leader at Parallel Software Solution starting in 2010. Holds a Bachelor's degree in Computer Science from Al-Isra University of Jordan, enhancing qualifications and knowledge in the field. Dynamic and team-oriented IT Project Manager with 2 years of experience. Excels in asset management, risk mitigation, and project leadership. Innovative and driven nature fuels passion for delivering high-quality work. Detail-oriented and focused on maintaining organization while consistently identifying opportunities for process improvements.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Implementation Project Manager
Board Middle East
01.2024 - Current
- Developed project plans identifying key issues, approaches and performance metrics.
- Improved client satisfaction with thorough requirement analysis and timely communication of progress updates.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Led post-implementation reviews to identify areas for improvement in future projects, contributing valuable insights for ongoing optimization efforts.
Senior EdTech Consultant
Board Middle East
01.2023 - 01.2024
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
Professional Services Consultant
Board Middle East
11.2020 - 01.2023
- Established online training modules with excellent IT skills.
- Produced training videos using recording and editing software.
- Presented masterclasses for large companies and conference delegations.
- Conducting orientation sessions.
- Work collaboratively with our clients to ensure the efficient delivery of reliable, effective and appropriate solutions within agreed timescales and which meet client expectations.
Assistant Project Manager
Bright Idea Trading
01.2018 - 06.2020
- Improved operations by generating project status reports and identifying issues for corrective action.
- Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans.
- Delivered projects on time and under budget.
Business Operations Administrator
Bright Idea Trading
03.2015 - 01.2018
- Worked with Zain customers to understand needs and provide B2B service.
- Working in Zain system for activating services for clients and following up customer contracts and all their requests, from FP to devices receiving to monthly billing.
- Facilitated mapping and data mining of client contacts.
- Carried out internal audits to support regulatory compliance.
Team Leader
Parallel Software Solution
08.2010 - 02.2015
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Input customer orders into ticketing system and noted special restrictions or choices.
Technical Support Engineer
Parallel Software Solution
03.2008 - 07.2010
- Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Created assessment reports of equipment issues and resolutions using operational data.
- Managed and prioritised allocated incoming support tickets.
Education
Bachelor of Science - Software Engineering
Isra University
10.2004 - 07.2008
Skills
Blackboard LMS How to use feature and tools in Blackboard Learn and Ultra Blackboard Collaborate
MOODLE LMS Installation and configuration with database Integration Moodle with other systems how to create own tool how to use feature and tools in
symplicity CSM
Surpass for assessment
Teamwork and collaboration
Project support
Technical training
Customer service expert
Workflow Management
Certification
Blackboard Certified Trainer
Timeline
Implementation Project Manager
Board Middle East
01.2024 - Current
Senior EdTech Consultant
Board Middle East
01.2023 - 01.2024
Professional Services Consultant
Board Middle East
11.2020 - 01.2023
Assistant Project Manager
Bright Idea Trading
01.2018 - 06.2020
Business Operations Administrator
Bright Idea Trading
03.2015 - 01.2018
Team Leader
Parallel Software Solution
08.2010 - 02.2015
Technical Support Engineer
Parallel Software Solution
03.2008 - 07.2010
Bachelor of Science - Software Engineering
Isra University
10.2004 - 07.2008
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