Abdulrahim ALNAIM
Summary
Looking for a work environment where I can maximize, apply my skills and keeps the learning cycle going.
Overview
6
6
years of professional experience
Work History
Branch Operations Manager/Supervisor
Makhdoom CO
09.2020 - Current
- Prepared and planned weekly load list and dispatch schedules.
- Inspected vehicles for load weights, packing and order safety.
- Inspected labeling to guarantee correct parts reached correct customers at agreed time.
- Arranged transportation of over 3500 orders weekly in Eastern province, Saudi Arabia.
- Supervised 10 loading dock staff, allocating tasks and managing operations.
- Refined and improved product transport and storage processes.
- Managed, coached and developed high performing team to meet business objectives.
- Settled conflicts concerning transportation, logistics systems and customer issues to minimize logistical issues and delays.
Customer Services Executives
AXA Corporative Insurance
02.2019 - 08.2020
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customer's needs to achieve satisfaction.
- Processed a range of documentation and entered information into databases.
Claims Officer
First Insurance Broker
03.2018 - 01.2019
- Provide advice on making a claim and the processes involved.
- Process new insurance claims notifications.
- Collect accurate information and documents to proceed with a claim.
- Analyses a claim made by a policymaker to establish whether it satisfies the policy conditions.
Education
IFCE Insurance Certificate 2018 -
Saudi Arabian Monetary Authority
2018
Bachelor Degree of Risk Management & Insurance -
King Faisal University
2016
Skills
- Team leadership
- Multi-tasking
- Excellent time management
- Excellent communication skills
- Microsoft Office Skills
- Work under pressure
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Branch Operations Manager/Supervisor
Makhdoom CO
09.2020 - Current
Customer Services Executives
AXA Corporative Insurance
02.2019 - 08.2020
Claims Officer
First Insurance Broker
03.2018 - 01.2019
IFCE Insurance Certificate 2018 -
Saudi Arabian Monetary Authority
Bachelor Degree of Risk Management & Insurance -
King Faisal University