Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abdulrahim Burhan

Riyadh,Saudi Arabia

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service advisor

sixt
Riyadh
03.2023 - Current
  • Managed challenging customer situations for resolution and customer retention.
  • Documented all services provided, maintaining comprehensive records.
  • Improved customer satisfaction by providing timely and accurate information.
  • Coordinated with technicians to ensure quality of service.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Worked closely with other departments within dealership for seamless operations.
  • Prepare and submit insurance claims to insurance companies according to their requirements and guidelines.
  • Follow up with insurance companies to ensure prompt processing and resolution of claims.

Operations executive

Kayishha
10.2021 - 03.2023
  • Managed daily operations to ensure smooth business functioning.
  • Resolved operational issues swiftly, minimising downtime.
  • Directed day-to-day operations to optimise workflow efficiency and achieve KPI targets.
  • Coordinated inter-departmental communication, resulting in better teamwork.
  • Working with other department to make the client journey go smoothly

Supervisor

Savola Group
02.2018 - 10.2021


  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Supervise the team responsible for arranging and organizing products on store according to company policies and procedures
  • Monitor stock levels on shelves and ensure products are replenished regularly to prevent out-of-stock situations.
  • Monitor stock levels on shelves and ensure products are replenished regularly to prevent out-of-stock situations.

Customer Service - Coordinator

Master limo
02.2016 - 01.2018
  • Responding to client inquiries about limousine services and offering guidance on available options.
  • Managing bookings and confirming reservations with clients and drivers.
  • Providing exceptional customer service before, during, and after the trip, addressing any concerns or issues promptly.
  • Managing and organizing drivers, ensuring they adhere to schedules and meet client expectations.

Customer service representative

Smart Link
01.2013 - 03.2015
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Answer incoming customer calls and process orders efficiently and accurately.
  • Work collaboratively with the team to continuously improve the customer experience and service delivery.
  • Handle customer complaints and issues, ensuring they are resolved in a timely and satisfactory manner.

Education

Associate's degree - Business Administration

University of the people Online
USA
/2022 - /2024

Skills

  • Good communication
  • Problem-solving
  • Negotiation tactics
  • Effective interpersonal skills
  • Payment Processing
  • working under pressure

Certification

- Diploma in business administration 6 Month program

- Six Sigma yellow Belt course.

- Affiliate marketing course.

- Edraak foundation ICDL EXL course.

- Edraak foundation English curse .

Languages

Arabic
Fluent
English
Advanced
Tigrinya
Upper intermediate (B2)

Timeline

Service advisor

sixt
03.2023 - Current

Operations executive

Kayishha
10.2021 - 03.2023

Supervisor

Savola Group
02.2018 - 10.2021

Customer Service - Coordinator

Master limo
02.2016 - 01.2018

Customer service representative

Smart Link
01.2013 - 03.2015

Associate's degree - Business Administration

University of the people Online
/2022 - /2024

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Abdulrahim Burhan