Football
ABDULRAHMAN AL-ASMARI
Location In-Charge
Muhail Asser
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Car Rental Agent
Budget Rent a car
Myhail Asir
2021.01 - Current
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed customer complaints and resolved issues to promote satisfaction.
- Provided assistance to customers requiring help.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored company inventory to keep stock levels and databases updated.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
Post Office Clerk
SMSA Express
Myhail Asir
2019.03 - 2020.07
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Used automated mail processing equipment to sort and collate mail.
- Sorted mail according to size, shape and destination.
- Upsold postal services like insurance and tracking.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Provided service and sales to walk-in customers.
- Monitored performance of junior team members and offered support.
- Maximized employee performance by setting effective objectives and standard practices.
- Planned routes and service updates to improve customer satisfaction.
- Loaded and unloaded shipping containers and vehicles.
- Prepared variety of different written communications, reports and documents.
English Teacher
Riyadh Almamlaka Schools
Dammam
2017.09 - 2019.02
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Planned coursework to introduce students to important literature.
- Explored and implemented innovative use of technology in language education.
- Supported student skill development in alignment with personal and academic goals.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Worked with administrators on behavioral issues to support needs of students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Completed in-service and additional training to maintain professional growth.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Led interesting and diverse group activities to engage students in course material.
Housekeeping Training
Hayatt Regency Hotel
Riyadh
2016.03 - 2016.05
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team-building activities to enhance working relationships.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Monitored company inventory to keep stock levels and databases updated.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered services to customer locations within specific timeframes.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Prepared variety of different written communications, reports and documents.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
Education
High School Diploma -
First Alabna High School
Hafer Albatin 2007.02 - 2010.01
Bachelor of Arts - English Language
King Khalid University
Myhail Asir 2010.11 - 2015.08
Skills
Receipt and refund issuance
Product promotion
Problem-Solving
Multitasking Abilities
Analytical and Critical Thinking
Clerical Support
Interpersonal Communication
Cultural Awareness
Interests
Running races
Accomplishments
- Achieved #1 by completing [ The best branch in the southern region ] in 2021 with accuracy and efficiency.
- Achieved [Best Work Environment] in 2022
Timeline
Car Rental Agent
Budget Rent a car
2021.01 - Current
Post Office Clerk
SMSA Express
2019.03 - 2020.07
English Teacher
Riyadh Almamlaka Schools
2017.09 - 2019.02
Housekeeping Training
Hayatt Regency Hotel
2016.03 - 2016.05
Bachelor of Arts - English Language
King Khalid University
2010.11 - 2015.08
High School Diploma -
First Alabna High School
2007.02 - 2010.01