ABDULRAHMAN ALAFESHAT
Senior IT System Support and Troubleshooting
Jeddah
Summary
Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and a methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Experienced Technical Support Engineer familiar with user support and root cause analysis. Advanced knowledge of IT operations and dedication to see issues through to the end. Works well in remote and desk-side environments.
Competent IT Support Specialist well-versed in assisting users with diverse computer systems, mobile devices, and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Senior IT System Support and Troubleshooting
king Abdulaziz
Jeddah
05.2016 - Current
- Implemented monitoring solutions to provide real-time insights into system health, enabling proactive issue resolution and minimizing downtime.
- Implemented robust backup strategies, ensuring data integrity was maintained during system failures or disaster scenarios.
- Streamlined troubleshooting processes through the development of comprehensive documentation, resulting in faster issue resolution.
- Proactively identified potential security vulnerabilities in systems infrastructure and implemented corrective actions to prevent unauthorized access or data loss.
- Contributed to cost savings through the evaluation and recommendation of more efficient hardware and software solutions, aligning technology investments with business objectives.
- Reduced downtime for critical systems by implementing proactive maintenance plans and procedures.
- Established strong relationships with key stakeholders throughout the organization, facilitating communication channels between IT support staff and users.
- Diagnose and resolve hardware and software issues on servers and workstations. Escalate incidents to support teams as required.
- Administer Active Directory
- Administer end-user accounts, permissions, and access rights.
- Configure domain controller
- Cybersecurity
- Firewall configuration
- Conduct and validate regular system backups and restores.
- Software and hardware upgrades
- Standard Operating Procedures (SOPs)
- Reporting miscellaneous issues
- Provide expert-level technical support for hardware, software, and network infrastructure.
- Diagnose and resolve complex issues related to servers, workstations, and peripherals.
- Implement and maintain system configurations and backups.
- Lead troubleshooting efforts and escalate critical incidents as necessary
- Collaborate with cross-functional teams to implement IT projects and upgrades.
Technical Support and Equipment Technician
Saudi Bin Ladin Group
Al Madinah
04.2008 - 01.2016
- IT Technical Support and troubleshooting
- Troubleshot equipment failures and remedied problems to restore functionality.
- Facilitated training sessions for new technicians, fostering a collaborative learning environment and enhancing team capabilities.
- Provide technical support and troubleshooting for hardware and software issues.
- Install, maintain, and repair equipment and machinery according to specifications.
- Conduct preventive maintenance and calibration of equipment to ensure optimal performance.
- Collaborate with cross-functional teams to resolve technical issues and implement solutions.
- Document maintenance activities and maintain accurate records of equipment history.
- Assisting the General Director
- Establishing project workers and residents of the databases in the barracks
- Directed own cost per worker by a comprehensive bill for each of the main company with subcontract companies added to it housing, feeding and transportation
- Full supervision of the public and periodic maintenance
- Writing daily reports
- Deputy secretary of the Project Manager.
Assistant Maintenance Manager
Aldar Corporation - Property and investment division
Al Madinah
02.2006 - 02.2008
- Documented schematic and diagram changes to keep records current.
- Assisted in the development of maintenance policies and procedures to ensure consistent practices across the department, maximizing efficiency and effectiveness.
- Support the Maintenance Manager in planning and overseeing maintenance activities.
- Coordinate with maintenance staff and external contractors to ensure timely repairs and preventive maintenance.
- Assist in developing and implementing maintenance procedures and policies.
Maintenance Technician
Dahab Foundation for Computers and Communications
Al Madinah
07.2004 - 01.2006
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
Education
Associate of Science - Computer Science And Programming
Jeddah International Institute
Al Madinah, Saudi Arabia 04.2001 -
Skills
Establish, coordinate and deal with databases
Customer Support
ITIL Knowledge
Training and mentoring
Incident Management
Expert Troubleshooting
Advanced networking
Backup and recovery
Software Deployment
Security management
Cloud Computing Expertise
Capacity Planning
System Administration
Database Administration
Hardware Configuration
Virtualization Technologies
Disaster Recovery Planning
Storage Solutions
Operating System Mastery
Network Troubleshooting
Remote Support
Troubleshooting skills
Application installations
Hardware troubleshooting
Application support
Server maintenance
Technical Support
Project Management
Customer Education
Debugging
Programming
Quality controls
Project Coordination
Debugging skills
System Configuration
User Support
Hardware support
Security Protocols
Technical Documentation
Technical Analysis
Hardware and software installation
Technical Writing
Teamwork and Collaboration
Customer Service
Remote Technical Support
Problem-Solving
Microsoft Windows and Office
Time Management
Problem-solving abilities
Technical issues analysis
Troubleshooting Network Issues
Multitasking
Help Desk Support
Desktop support
Multitasking Abilities
Customer service expert
Hardware and Software Repair
Team building
Attention to Detail
Customer Needs Assessment
Online Chat Support
LAN/WAN
Workforce Planning
Support Services
Device Installation
TCP/IP
Interpersonal Skills
Report Preparation
Equipment Repair
Written Communication
Hardware upgrades
Continuous Improvement
Accounting software
Maintenance of computers, installation and extension of networks
Internet services
Blockchain network and research
Righting general reports
Safety and Security
Design by Artificial Intelligence
Handling Artificial Intelligence Tools
Designing Images Using Artificial Intelligence
Designing Content Using Artificial Intelligence
Websites
References
Saeed Banoqeata
- IT Tech Manager
- Awraq ALaamal Foundation
- +966.543640760
- Admissions and Recruitment Officer
- King Abdulaziz University
- +541621575.966
Timeline
Senior IT System Support and Troubleshooting
king Abdulaziz
05.2016 - Current
Technical Support and Equipment Technician
Saudi Bin Ladin Group
04.2008 - 01.2016
Assistant Maintenance Manager
Aldar Corporation - Property and investment division
02.2006 - 02.2008
Maintenance Technician
Dahab Foundation for Computers and Communications
07.2004 - 01.2006
Associate of Science - Computer Science And Programming
Jeddah International Institute
04.2001 -