Abdulrahman Alajmi

A tour of the hotel departments, and an idea of how they operate.

• Managed the day-to-day operations of the front desk and handled concierge responsibilities when that individual was not available.
• Took guest reservations over the phone, in person, and via computer and provided confirmations.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Answered calls and routed them to the proper guest or department when the switchboard operator was unavailable.

• Responded to guest questions and inquiries, using hotel and local area knowledge to provide helpful recommendations.
• Developed and increased the hotel reviews score on OTA.
• Implemented triage procedures to solve bottlenecks at check-in, reducing waiting times.
• Maximized hotel revenue through effective upselling, and contributing.

IN charge Reservations Manager Pre-opening Hotel.

• Used up-selling techniques to promote hotel services and facilities for higher profit margins.
• Facilitated accurate performance assessment, hosting strategy meetings to review key metrics.
• Reviewed front office log books and guest feedback forms to identify areas needing improvement.
• KPI focused on critical components of operations to drive guest satisfaction.

• Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
• Monitored adherence to credit policies and procedures, reducing bad debts.
• Improved quality of service, ensuring current staff knowledge of hotel products, services, and policies at all times.
• Facilitated strategic decision-making by preparing and submitting Review Pro KPI reports.