Abdulrahman Al Amri
Dhahran,Saudi Arabia
Summary
Experienced Night Manager with knack for solving problems and boosting team morale. Created streamlined processes that improved nightly operations and reduced downtime. Known for building cohesive teams and maintaining high standards under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night manager
Kempinski Al Othman Hotel
Khobar, Eastern Province
09.2024 - Current
- Organised briefing for night shift staff to follow instructions.
- Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
- Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Performed concise and accurate handovers to day manager at end of shift.
Front office supervisor
Kempinski Al Othman Hotel
Khobar, Eastern Province
03.2023 - 09.2024
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
- Encouraged mutual trust, respect and cooperation among team members.
- Updated office management on team's activities and progress at weekly meetings.
- Oversaw 3 front desk agents in providing smooth and efficient service in compliance with hotel brand standards.
- Communicated policy changes and business priorities to streamline office team tasks.
Front office agent
Kempinski Al Othman Hotel
Khobar, Eastern Province
07.2020 - 03.2023
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Prioritised tasks to maintain reliable service throughout peak times.
- Maintained accurate and up-to-date records for smooth handovers.
- Produced clean, error-free professional business correspondence for office team.
- Embodied company values through friendly and reliable customer service.
- Documented financial transactions in OPERA and classified each with correct code.
Guest service agent
Kempinski Al Othman Hotel
Khobar, Eastern Province
09.2018 - 07.2020
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Delivered first class customer care through polite, professional service.
- Informed guests regarding events and announcements.
- Managed incoming calls effectively using switchboard systems.
- Addressed questions, escalating issues and complaints to management.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Registered guest information on database to maintain accuracy.
Education
English Diploma - English Language And Literature
VANCOUVER GORGIA COLLEGE
06.2013
High School Diploma - High School
Ajyal Al Aqsa High School
08.2011
Skills
- Leadership
- Opera
- Front office operations
- Guest expectation management
- Spot checking
- Employee performance management
- First class customer service
- Employee training and development
- Reception management
- Repeat business strategies
- Guest complaint management
- Booking management
- Attention to Detail
Certification
2018 - Successfully completing the On-boarding & Brand Immersion Training
2018 - Successfully completing Kempinski crisis communication foundation
2019 - Vensa Certificate in GDPR Basic Requirements. 2019 - Vensa Certificate in InfoSec Basic.
2022 - Successfully completing Swiss Global Certified in Custmer Experince.
2023 - Successfully completing Kempinski E! Train the Trainer Program.
2024 - Successfully completing Cezar Ritz Colleges Switzerland in Human Resources in Hospitality.
Languages
Arabic
Native language
English
Fluent
Arabic
Native
Accomplishments
2023 - FPG top 3rd incremental Revenue performer.
2024 - FPG certificate of Achievement and award.
References
References available upon request.
Timeline
Night manager
Kempinski Al Othman Hotel
09.2024 - Current
Front office supervisor
Kempinski Al Othman Hotel
03.2023 - 09.2024
Front office agent
Kempinski Al Othman Hotel
07.2020 - 03.2023
Guest service agent
Kempinski Al Othman Hotel
09.2018 - 07.2020
2018 - Successfully completing the On-boarding & Brand Immersion Training
2018 - Successfully completing Kempinski crisis communication foundation
2019 - Vensa Certificate in GDPR Basic Requirements. 2019 - Vensa Certificate in InfoSec Basic.
2022 - Successfully completing Swiss Global Certified in Custmer Experince.
2023 - Successfully completing Kempinski E! Train the Trainer Program.
2024 - Successfully completing Cezar Ritz Colleges Switzerland in Human Resources in Hospitality.
English Diploma - English Language And Literature
VANCOUVER GORGIA COLLEGE
High School Diploma - High School
Ajyal Al Aqsa High School
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