Abdulrahman Alanazi

Riyadh,Saudi Arabia

Summary

Operations Manager with 4+ years of experience across retail, sales, e-commerce, and large-scale operations at Soum. Skilled in managing end-to-end operations, from customer acquisition and sales to technical services and inventory management. Currently leading Service Center & Inventory operations, driving process improvements, optimizing workflows, and improving efficiency while reducing costs. Proven ability to lead teams, build scalable systems, and combine operational, technical, and business expertise to deliver results.

Overview

years of professional experience

Work history

Service Center & Inventory Manager

Soum Platform

Riyadh

2024.09 - Current

Supervised warehouse staff, increasing productivity and efficiency on the floor.
Conducted regular audits of stock, ensuring accurate product counts at all times.
Enhanced warehouse organisation with meticulous inventory control measures.
Developed strategic plans for inventory storage, optimising use of warehouse space.
Coordinated with sales team to forecast demand and maintain optimal stock levels.
Streamlined order fulfilment processes, resulting in faster turnaround times for customers.
Implemented new software tools for enhanced inventory tracking.
Managed vendor relationships, fostering trust and reliability in business dealings.
Influenced cost savings through careful monitoring and reduction of unnecessary stock levels.

Retail Operations & Mobile Services Specialist

Shamroukh Trading Company

Riyadh

2021.11 - 2024.12

Managed end-to-end customer journey from engagement to closing sales, achieving strong conversion rates.
Handled installment (financing) customers and promoted payment solutions to drive sales growth.
Managed buying and selling of used devices, including evaluation, pricing, and negotiation.
Oversaw wholesale operations, including procurement, sales, and invoice issuance.
Established structured system for maintenance and software services, improving efficiency and customer trust.
Provided service guarantees of up to 1 year, increasing credibility and repeat business.
Performed advanced diagnostics, repair, and software services for mobile devices.
Designed and executed marketing campaigns (posters, flyers, and Snapchat ads) to promote products and services.
Operated independently, managing technical services, customer flow, and daily operations.

Education

Bachelor of Architecture - Agricultural Engineering

King Saud Universty

Riyadh

03/2023 -

Skills

Operations Management
Time management efficiency
Operational Thinking Mindset
Problem Solving Ability
Process Building Skills
Business Awareness Strong
Execution Under Pressure
Fast Learning Capability
Technical Business Hybrid

Initiative Driven Personality
Customer Experience Management
Sales & Negotiation
Revenue Generation
Pricing & Product Evaluation
Inventory & Wholesale Handling
Marketing Campaign Execution
Social Media Advertising (Snapchat)
Airtable, Google Sheets, Canva, Metabase, n8n, AI tools

Languages

Arabic

Native

English

Fluent

Timeline

Service Center & Inventory Manager

Soum Platform

2024.09 - Current

Retail Operations & Mobile Services Specialist

Shamroukh Trading Company

2021.11 - 2024.12

Bachelor of Architecture - Agricultural Engineering

King Saud Universty

03/2023 -

Similar Profiles

Michael RitcheyMichael Ritchey

<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center

Rashmi KarthikeyanRashmi Karthikeyan

Vice President- L1 Services (Service Desk, Batch, Command Center, Release and Deployment) & Vendor Management - Service Delivery manager for Production Support L2 at CITI CORPVice President- L1 Services (Service Desk, Batch, Command Center, Release and Deployment) & Vendor Management - Service Delivery manager for Production Support L2 at CITI CORP

Megan StevensMegan Stevens

Service Center Manager at Ivylane CorporationService Center Manager at Ivylane Corporation

Courtney ArdisterCourtney Ardister

Patient Service Center Manager at MedLink GeorgiaPatient Service Center Manager at MedLink Georgia