ABDULRAHMAN ALDOSSARI

Sales Operations Specialist/Acting Manager:

• Ensure daily applications that are submitted to Sales Operations within defined timeframe, for all products, gets processed within TAT and with quality. (50 cases per day).
• Recommended loans approval and denials based on customer loan application reviews.
• Provide training and support to sales team members to improve their performance, including coaching on banking products, services, and sales techniques.
• Monitoring the credit risk exposure of the bank and ensuring that credit policies and procedures are followed by all staff.
• Strict compliance with SAMA & Bank regulations and other as gets enforced by authorities, Enhance knowledge on politics to ensure improved quality and enhance customer experience.
• Covering all type of pending documents archival country wise, communicating with external parties (archival companies) seasonally, checking SAMA standard rules for documentation, insuring archival report's details, maintaining mandatory and additional documents requirement, insuring archival process completion for other regions.
• Produced portfolio management reports to cover discrepancy returns effectively training employees on best practices, policies and procedures.
• Manage and maintain customer databases and records.
• Ensure to update MIS & Complaint trackers on timely basis and accurately.
• Aided senior leadership by recommending corrective actions and improvements to company operations, Analysed operations data to identify process gaps and successfully implement change.
• Analysed financial data to track and achieve budget targets.
• Contributing to the development and implementation of the organization's strategic plans and goals, Identifying process bottlenecks and inefficiencies and developing and implementing process improvement initiatives to increase productivity and efficiency.
• Organize resources, such as people, materials, and equipment, to achieve organizational goals. This includes developing organizational structures, job descriptions, and work schedules.