Abdulrahman AlEidi
Riyadh,Saudi Arabia
Summary
End User Support Specialist with 4+ years of extensive experience, seeking a challenging career opportunity in a respected organization. My goal is to leverage and enhance my skills in my field while contributing to the improvement of the work environment and aligning with the objectives of Saudi Arabia's Vision 2030.
Overview
6
6
years of professional experience
1
1
Certification
Work History
End User Support Specialist
DXC Technology
07.2022 - 03.2025
- Work on active directory for user accounts, security groups, and group policies
- Responsible for hardware maintenance and software troubleshooting
- Setup the laptop & PC & meeting rooms
- Configuration the Cisco phone, create ext and providing when facing issue on Cisco Unified CM Administration
- Managed Microsoft Exchange
- Work on SharePoint, share folder
- Protecting Devices from security threats by installing virus protection systems
- Deployed and managed SCCM (System Center Configuration Manager)
- Supported and administered Citrix products and virtual desktop environments.
- Data backup and recovery .
- Network and internet troubleshooting .
IT Help Desk Support Specialist
STC
05.2021 - 06.2022
- Performing remote troubleshooting through diagnostic techniques and relevant question
- Determining the best solution based on the issue and details
- Manage Engine management (remote desktop computers controller
- Direct unresolved issues to the next level of support
Summer Training
Ministry of Health
02.2019 - 05.2020
- Follow all relevant policies, processes, and procedures so that work is performed
- Ensure all the daily and weekly backup jobs completed successfully
- Training of technical support, network.
Education
Bachelor's degree - Information Management
Imam Mohammad Ibn Saud University
RiyadhSkills
- Teamwork
- Security tools
- HTML
- MS365
- VPN
- Problem-solving
- Flexibility
- Adaptability and quick learning
- VMware
Certification
- ITIL 4 Foundation - Certification
- Cisco Certified Network Associate (CCNA)
- Excellence And Advancement In Customer Service
- Risk Management-Cyber Security
- Information Security Basics Training Course.
- CompTIA Security Training Course.
Timeline
End User Support Specialist
DXC Technology
07.2022 - 03.2025
IT Help Desk Support Specialist
STC
05.2021 - 06.2022
Summer Training
Ministry of Health
02.2019 - 05.2020
Bachelor's degree - Information Management
Imam Mohammad Ibn Saud University
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