Abdulrahman Alghamdi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet the establishment goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Representative
Alrajhi Bank
Jeddah, Mecca Region
2019.01 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Managed high-volume customer queries simultaneously through effective multitasking.
Bank Teller
Alrajhi Bannk
Jeddah, Mecca Region
2015.10 - 2017.12
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
- Identified and reported suspicious behaviour to security personnel as appropriate.
- Promoted products or services to each customer to consistently achieve sales targets.
Data Entry Operator
Ministry of Hajj
Jeddah, Mecca Region
2014.06 - 2014.11
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Supported executive leadership and office staff by managing operational workflow.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Gathered data to create Excel spreadsheets for budget and inventory management.
Sales Supervisor
Jarir Bookstore
Jeddah, Mecca Region
2012.01 - 2014.06
- Analyzed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Organized and coordinated sales team schedules, helping staff meet company and client expectations.
- Monitored daily sales operations and served as informational and procedural resource to team members.
Education
Bachelor of Science - Economic Administration
King Abdulaziz University
Jeddah, Mecca Region 2017.01 - 2020.12
Higher National Diploma - Technical Support
College of Telecom & Electronic
Jeddah, Mecca Region 2010.05 - 2012.12
Skills
- Sales negotiating
- Written and verbal communication skills
- Customer service expert
- Invoicing and receipts
- Adaptive team player
- Results oriented
- Cash handling
- Team management
- Strategic sales knowledge
- Customer loyalty building
- Stock management
- Store maintenance
- Problem solver
- Microsoft Office
Languages
Arabic
Native language
Arabic
Native
A1
English
Fluent
A1
Timeline
Customer Service Representative
Alrajhi Bank
2019.01 - Current
Bachelor of Science - Economic Administration
King Abdulaziz University
2017.01 - 2020.12
Bank Teller
Alrajhi Bannk
2015.10 - 2017.12
Data Entry Operator
Ministry of Hajj
2014.06 - 2014.11
Sales Supervisor
Jarir Bookstore
2012.01 - 2014.06
Higher National Diploma - Technical Support
College of Telecom & Electronic
2010.05 - 2012.12