ABDULRAHMAN ALHARBI
Jeddah
Summary
Coffee production and management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies to oversee wholesale, retail, and in-shop coffee needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Coffee Roasters And Coffee Shop
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Roasting and Production Manager
Meraki Artizan
05.2022 - 01.2024
- Document coffee samples and determine which samples meet specific requirements.
- Use Cropster to track inventory and roast profiles.
- Oversee coffee offerings and inventory for in-store retail, website, and wholesale.
- Communicate with team members about current and upcoming coffee releases.
- Quality control coffee offerings across multiple shop locations.
- Oversee weekly coffee cuppings.
- Accurately fulfill orders received via theonline portal for shipping and local delivery.
- Count and verify orders to ensure accuracy.
- Process work orders and prioritize jobs.
- Reduce downtime during production by maintaining equipment and reducing unnecessary maintenance.
- Responsible for promoting safe and clean working environment.
- Unloaded incoming inventory and placed products onto shelves.
- Managed work with little supervision.
- Notified supervisors of faulty operations and defective materials.
- Cleaned, maintain, and service various coffee equipment (roaster, grinders, batch brewers, espresso machines)
- Oversaw proper packaging and shipping of products.
- Coordinate and receive, and organize large orders and inventory in warehouse setting.
- Install and maintain kegerator systems across multiple locations.
- Resolved issues quickly to maintain productivity goals.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
Operation Training and Quality Control Manager
Waqfa Company
03.2020 - 03.2022
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Barista and Social Media Manger
Black Dose
02.2018 - 02.2020
- Quality control of espresso, batch brew, and cold brew coffee, and tea.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Controlled line and crowd with quick, efficient service.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Led team meetings and training sessions, fostering collaboration among team members for optimal results in social media management tasks.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Education
High School Diploma -
High School
Jazan, Saudi Arabia 10.2017
Skills
- Good verbal and written communication skills
- Organized
- Detail-oriented
- Willing to learn
- Team player
- Dependable independent worker
- Troubleshooting
- Customer service-focused
- Safety-oriented
- Quality control
- Timely project completion
- Training Coordination
Certification
- BARISTA SKILLS FOUNDATION
- BARISTA SKILLS FOUNDATION
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Sales Representative
Coffee Roasters And Coffee Shop
01.2024 - Current
Roasting and Production Manager
Meraki Artizan
05.2022 - 01.2024
Operation Training and Quality Control Manager
Waqfa Company
03.2020 - 03.2022
Barista and Social Media Manger
Black Dose
02.2018 - 02.2020
High School Diploma -
High School
- BARISTA SKILLS FOUNDATION
- BARISTA SKILLS FOUNDATION
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