Abdulrahman Alharbi
Riyadh
Summary
Seeking an opportunity where I can utilize my strong professional skills, work experiences, knowledge of business and desire to take on new and diverse challenges in your company.
Overview
13
13
years of professional experience
Work History
Account Manager Associate
Amazon
Riyadh, Saudi Arabia
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Developed customized account plans for clients to help them achieve their business goals
- Collaborated with sales team to identify potential upsell opportunities and expand client base
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments
- Improved overall team productivity by implementing best practices in organization and time management
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Educated clients on new products or services to increase customer engagement with brand
Data Reporting QC
Kforce
Washington, DC
04.2022 - 12.2022
- Reviewed and analyzed systems functions and reporting processes for accuracy
- Identified inefficiencies and risks by monitoring business unit trends and key performance indicators
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools
Business Analyst (Internship)
Vairt
Philadelphia
02.2021 - 05.2021
- Prepared business overview reports for clients
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements
- Gathered and documented requirements for projects
Shipping Coordinator
King Khalid International Airport
Riyadh
01.2012 - 12.2013
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information
- Worked with vendors to schedule daily pickups and weekly deliveries
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Reviewed paperwork to determine priorities and set schedules
Education
Bachelor Of Arts - Economics
Marymount University
Virginia08.2018
Economics
Laurentian University
08.2018
Academic Certificate - English
Oxford International/ Eurocenters
Toronto03.2014
Skills
- Prioritizing
- Proficient in MS Office Package
- Internet Applications
- Team Management
- Multitasking Abilities
- Teamwork and collaboration
- Sales development
- Communications skills
Timeline
Account Manager Associate
Amazon
01.2024 - Current
Data Reporting QC
Kforce
04.2022 - 12.2022
Business Analyst (Internship)
Vairt
02.2021 - 05.2021
Shipping Coordinator
King Khalid International Airport
01.2012 - 12.2013
Bachelor Of Arts - Economics
Marymount University
Economics
Laurentian University
Academic Certificate - English
Oxford International/ Eurocenters