Abdulrahman Alkahtani

• Managed the full lifecycle of new quarterly software features, delivering 5+ features while aligning business input with IT execution.
• Analyzing 300+ monthly incidents, structuring issues and enhancements into Jira workflows and conducting root cause analysis for recurring incidents.
• Mapping data across multiple systems into a unified Power BI dashboard, enabling real-time analytics and operational reporting.

• Participated in the development of a digital transformation strategy for a local public sector, worked under the activation function work-stream, initiating 30+ initiatives to achieve the strategic goals and holding a daily client meeting
• Developed a process architecture design followed by best in class software and tools (including classification, criteria of choosing, and best practices for making a process)
• Participated in the development of a sustainability strategy & roadmap for a local Bank, building a materials assessment sheet comparison for ESG topics covering 7 local and regional banks to assess where the client stands among its rivals and how to become a leader in sustainability in the region
• Participated in the development of a chemical impact acceleration study for a local public sector, automating an Excel sheet containing over 500 projects, seamlessly integrated with a Power BI dashboard

Company Overview: A digital signage platform

• Documented the development process through ITSM tools (e.g., Jira) to ensure streamlined communication and issue tracking.
• Assigned priorities for product features based on business impact and user demand.
• Liaised with cross-functional teams to resolve product-related challenges and ensure timely delivery.