Dedicated to continuous learning and professional growth, with proven multitasking abilities in fast-paced, dynamic environments. Passionate about problem-solving and optimizing operational processes to drive efficiency and performance. Thrive under pressure, balancing multiple responsibilities while consistently delivering high-quality results. Eager to embrace new challenges, foster innovation, and contribute to both personal and organizational success through data-driven decision-making and strategic operations management.
Optimised public transportation schedules, ensuring adherence to timetables and minimising service disruptions.
Analysed transportation data to identify inefficiencies, adjusting schedules and routes for improved reliability.
Monitored fleet utilisation and coordinated vehicle assignments to maximise service coverage.
Collaborated with internal teams and external stakeholders to enhance transit operations.
Inquired about service quality directly from customers to enhance satisfaction levels.
Addressed customer problems on social media platforms, ensuring prompt resolutions.
Responsible for managing the company's day-to-day operations, monitoring production quotas, and reporting them to the CEO.
Oversaw daily store operations, maintaining high standards for customer service and product quality.
Managed inventory and supply orders to optimise stock levels and reduce waste.
Led and trained staff to foster a motivated team focused on efficiency and teamwork.
specializing in mobile phones, laptops, and computer accessories. Assisted customers in selecting products based on their needs, provided detailed product information, and ensured high-quality customer service. Maintained up-to-date knowledge of the latest technology trends and helped achieve monthly sales target
Restocked and organized merchandise in front lanes. Completed inventory counts and orders. Completed daily cash audits to correctly balance drawers at end of each shift.
●Transportation & Scheduling
● Data Analysis
● Crisis control
● Fleet Management
● Operational Reporting & Resolution
● Operational Performance Monitoring
● Customer Experience
● Microsoft Office
● Problem-Solving
● Team Collaboration
● Adaptability
● Communication
● Multitasking
● Time Management
● Initiative
● Marketing
● Project Management
● Financial management