Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Abdulrahman Almutairi

Riyadh,Saudi Arabia

Summary

I am interested in a position where I can utilize my experience and knowledge gained, Over the past years, I have completed my bachelor's degree as well as gained perfect experience in a work environment in different departments. I have attached my resume, which highlights my academic and professional credentials for your review, and I am looking forward to having the opportunity to further explore the position with you at your convenience.

Overview

7
7
years of professional experience

Work history

Customer Care Team Leader

Alinma Bank
12.2022 - Current
  • Updated office management on team's activities and progress at weekly meetings.
  • Input current metrics into tracking documents and spreadsheets and prepared reports.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.

Partners service care supervisor

Alinma Bank
09.2018 - 12.2022
  • Investigate customer issues/problems and create mutually beneficial solutions
  • Communicate with customers via telephone, email and letter (as requested).Listen to and resolve complaints.

Customer services agent

Alinma Bank
12.2016 - 09.2018
  • Greet, address and thank customers during the business transaction
  • Provide professional and courteous customer service to improve business performance
  • Inform customers about product discounts and promotions.

Education

Master of Business Administration -

Midocean University
07.2023 -

Bachelor's degree - Computer Science & Information Technology

Majmaah University
Al Majma'ah, Riyadh Region

Skills

  • Team Management
  • Business Analysis
  • CRM and office management software
  • Report writing

Languages

English
Intermediate

Timeline

Master of Business Administration -

Midocean University
07.2023 -

Customer Care Team Leader

Alinma Bank
12.2022 - Current

Partners service care supervisor

Alinma Bank
09.2018 - 12.2022

Customer services agent

Alinma Bank
12.2016 - 09.2018

Bachelor's degree - Computer Science & Information Technology

Majmaah University

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Abdulrahman Almutairi