ABDULRAHMAN ALNAHDI
Summary
Experienced IT Support and Operation Manager with +10 years of experience in IT Solutions and Payment. Expertise in Cards solutions and integrations. Delivering and managing medium and complex IT services. Leading projects with different scales. Leading teams in different sizes and locations. Governing IT services with best standards, Improving Business process and KPIs. Detailed-oriented, problem solver, strategic thinker, and hard worker. I'm enthusiastic about Enterprise solutions, Fintech, Cloud Computing, and emerging technologies.
Overview
10
10
years of professional experience
Work History
IT Operation Manager
Al Rajhi Bank (Neoleap)
Riyadh
10.2021 - Current
- Leading the coordination with major stakeholders in alignment with top management and third parties, analyzing and identifying the key challenges, issues, and risks in order to create the right mitigation measures and plans.
- Performing the system health check assessment and accordingly determining the needed enhancements, priorities, projects timeline and deployment process, ensuring the desired levels of system stability.
- Preforming the run book for DR activities, ensuring the alignment and coordination with all internal teams and third parties involved, which led to the successful implementation of multiple DR activities.
- Analyzing the customer behavior and implementing customer centricity approach into the systems, which led to major reductions in the number of monthly tickets on the payment systems by 90% ,ensuring the best customer experience
- Created processes for internal teams to improve the efficiency of the team efforts, optimization of work demands and requirements which helped in reducing the time lost, improving the work focus and results/outputs.
- Committee Member of Change Advisory Board (CAB), which oversees all the changes in Neoleap Ecosystems.
- Leading cards migration projects between NeoLeap and Alrajhi Bank as the primary SPOC for ongoing IT activities.
- Engaging in different committees and activities for enhancing customer experience, customer support, internal operations and process
- Responsible for Vendor resources and cross-functioning teams who engaged in ongoing and new projects.
- Resolving problems, improving operations and providing permanent resolutions.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Al Rajhi Bank
Riyadh
08.2020 - 10.2021
- Aligning with team members technical knowledge and expertise to improve resolving issues
- Monitoring and evaluating the impact of changes that are related to card systems
- Ensuring that all activities are carried out in full compliance with requirement of Al Rajhi bank's policies and standards
- Maintaining quick response to live systems/software errors and service problems, restraining downtime, and resolving the problem in timely fashion
- Preforming analysis and propose solutions to resolve the root cause of incidents
- Measuring the SLA performance of supported application.
Application Support Engineer
Bank AL Bilad
Riyadh
09.2016 - 08.2020
- Investigating and fixing issue
- Reviewing incidents and reviewing the flow
- Reviewing and extracting data via SQL
- Reviewing the logic of the business
- Checking the customer entries to the system
- Communicating with other teams to find solution.
Developer
Rebal business EST
Riyadh
10.2013 - 09.2016
- Worked as Project manager
- Worked as supply chain
- Assign responsibilities and relocate resources.
Education
Software Engineering -
King Saud University
Skills
- Product lifecycle management
- Software development life cycle
- Data analysis
- Business analysis
- Troubleshooting
- Project management
- Team management
- Issue and Conflict Resolution
- Documentation
- Project Management
- Team Leadership
- Staff Management
Languages
Arabic
Native language
English
Advanced
C1
Timeline
IT Operation Manager
Al Rajhi Bank (Neoleap)
10.2021 - Current
Assistant Manager
Al Rajhi Bank
08.2020 - 10.2021
Application Support Engineer
Bank AL Bilad
09.2016 - 08.2020
Developer
Rebal business EST
10.2013 - 09.2016
Software Engineering -
King Saud University
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