Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ABDULRAHMAN ALNASSAR

Riyadh

Summary

Detail-oriented professional with expertise in financial reporting, operations management, and customer service. Proficient in teller operations, cash handling, and currency exchange, with a strong understanding of AML compliance and banking product knowledge. Adept at fostering customer relations and ensuring operational efficiency within financial institutions. Committed to leveraging skills to enhance organisational success and deliver exceptional service.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Bank manager

Bank Aljazira
Riyadh
12.2022 - 01.2025
  • Fostered a cooperative working environment through effective leadership techniques.
  • Improved efficiency with innovative banking processes.
  • Monitored daily transactions to ensure accuracy and prevent fraud.
  • Supervised branch operations to spur continuous improvements and enhance service delivery.
  • Opened customer accounts and provided smooth onboarding services.

Bank operations manager

Bank Aljazira
Riyadh, Riyadh Region
03.2021 - 12.2022
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Closing and opening the treasury according to the bank’s policies and procedures and transferring the cash to the main cash center
  • Follow up operations and create statistics to analyze operations and develop services and products
  • Review all new accounts daily


Head teller

Bank aljazira
Riyadh
02.2019 - 03.2021
  • Handled escalated customer complaints with diplomacy and professionalism.
  • Mitigated risk by adhering to established security procedures.
  • Balanced the ATM handled the exchange cash inside the ATM
  • Prepared daily cash counts , and to ensure accuracy.
  • Handled high volume transactions, maintained speed and accuracy.

Teller

Bank Aljazira
Riyadh
02.2018 - 02.2019
  • Escalated complex issues to management in a timely manner for prompt resolution.
  • Know the exchange rates and fees for all correspondent partners.
  • Resolved customer complaints swiftly, improved overall customer experience.
  • Make transcations to all Allowed Countries
  • Opened new accounts and explained how to use online Services

Cashier

Jarir Bookstore
Riyadh, Riyadh Region
09.2016 - 01.2018
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Collaborated closely with store management for daily operations success.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Coordinated with team members for smooth shift transitions.

Education

Diploma - Biomedical

Riyadh College of Technology
Riyadh, Riyadh Region
10.2013 - 06.2016

cours -

The required courses for fawri employee
Riyadh
02.2018 - 04.2018

Skills

  • Financial reporting
  • Operations management
  • Customer service
  • Cash handling
  • Currency exchange knowledge
  • Teller operations knowledge
  • AML compliance understanding
  • Banking product knowledge
  • Customer relations

Certification

Employee of the month , jarir bookstore 4/2017

Certificate of appreciation for excptional work . Bank aljazira 8/2019

Timeline

Bank manager

Bank Aljazira
12.2022 - 01.2025

Bank operations manager

Bank Aljazira
03.2021 - 12.2022

Head teller

Bank aljazira
02.2019 - 03.2021

Teller

Bank Aljazira
02.2018 - 02.2019

cours -

The required courses for fawri employee
02.2018 - 04.2018

Cashier

Jarir Bookstore
09.2016 - 01.2018

Diploma - Biomedical

Riyadh College of Technology
10.2013 - 06.2016

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ABDULRAHMAN ALNASSAR