Abdulrahman Alnefaie
Makkah
Summary
Director of Operations with extensive experience in managing daily operations and enhancing efficiency across diverse teams. Demonstrated success in strategic planning and operational improvements that drive productivity and reduce costs. Proven ability to align departmental performance with brand standards and guests' expectations, resulting in increased revenue and positive guests' relations. Expertise in developing comprehensive strategies that optimize service delivery and maximize hotel profit.
Overview
10
10
years of professional experience
Work History
Director of Operations
Courtyard by Marriott
Makkah
05.2024 - Current
- Managing overall hotel operations while reporting directly to the general manager as a strategic leader.
- Collaborating with department heads to implement brand service strategies effectively.
- Developing annual budgets and enforcing controls to manage profitability.
- Driving initiatives for operational improvements, maximizing efficiency, and revenue generation.
- Monitoring departmental performance metrics to advance productivity KPIs.
- Ensuring high standards of service excellence in guest-facing areas.
- Raising positive communication between associates and hotel leadership to reduce miscommunications.
- Evaluating supplier performance for cost management and operational improvements.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Provided leadership and guidance to subordinate managers and supervisors.
Lecturer
Umm Al- Qura University
Makkah
12.2022 - Current
- Supervising independent studies for individual students and small groups.
- Evaluating student performance through a variety of assessments.
- Mentoring graduate students in research projects and dissertation development.
- Developing comprehensive syllabi, lesson plans, and lecture materials.
Director of Operations
Sheraton Makkah Jabal Al Kaaba Hotel
Makkah
01.2023 - 05.2024
- Analyzing operational data to uncover trends and areas for improvement.
- Executing strategies that boosted efficiency and reduced operational costs.
- Analyzing performance reviews for associates, providing constructive feedback and setting expectations.
- Maintaining comprehensive budgeting documents for precise expense monitoring.
- Negotiating contracts securing advantageous pricing from suppliers.
- Overseeing multi-departmental operations involving large staff teams.
- Preparing detailed reports on operational outcomes for ongoing assessment.
Operations Manager
Sheraton Makkah Jabal Al Kaaba Hotel
Makkah
09.2021 - 12.2022
- Directing operations staff by providing guidance, training, and support in order to meet company objectives.
- Developing and implemented operational procedures to ensure quality standards are met.
- Assessing employee development needs and provided feedback on their progress towards meeting goals.
- Creating detailed reports on the performance of individual departments within operations.
- Monitoring and improved efficiency of processes, team performance, and customer service.
- Coordinating with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Assistant Front Office Manager
Sheraton Makkah Jabal Al Kaaba Hotel
Makkah
01.2020 - 08.2021
- Ensuring adherence to company standards by monitoring front desk staff performance.
- Enhancing customer satisfaction scores through strategic development initiatives.
- Supervising night audit, verifying report accuracy and compliance.
- Working with housekeeping department to guarantee room readiness for arrivals.
- Resolving customer complaints by investigating issues and taking appropriate actions.
- Managing office budget, maintaining records and tracking expenses toward financial goals.
Accounts Receivable Supervisor
Sheraton Makkah Jabal Al Kaaba Hotel
Makkah
09.2017 - 01.2020
- Addressing guests' and travel agents' billing queries and payment discrepancies in a timely manner.
- Working with clients to amicably resolve disputes involving unpaid invoices.
- Executing regular reconciliations on guests or travel agents accounts to confirm balance accuracy.
- preparing monthly aging reports for management's review, improving oversight on receivables.
Accountant
Mawasim Tourism
Makkah
01.2015 - 01.2016
- Managing accounts receivable and payable, while reconciling bank statements, and preparing financial reports.
- Reviewing invoices for accuracy and completeness before processing payments.
- Reporting financial results, including balance sheets, income statements, and cash flow statements.
Education
Executive Master - Hospitality Management
EHL Hospitality Business School
University In Lausanne, Switzerland02-2026
Master of Tourism and Hotels Management -
Umm Al- Qura University
Makkah, Saudi Arabia12.2022
Intensive English course -
University of Pittsburgh
Pittsburgh, United States01.2017
Bachelor of Accounting -
Umm Al- Qura University
Makkah, Saudi Arabia09.2015
Skills
- Budget management and financial controls
- Operational efficiency and process improvement
- Project management and performance measurement
- Customer service and conflict resolution
- Team leadership and performance analysis
- Quality assurance and KPI tracking
- Strategic planning and problem-solving
Languages
- Arabic, Native Language
- English, Excellent
Certifications Courses
- Tahseen Program, Marriott International, 2019-2020, full year of extensive education through the Cornell University platforms, offering graduates six months of cross-exposure to all departments, as well as six to twelve months of departmental specialization, ending with a managerial opportunity
- Hospitality Management Course, Cornell University, 2020, hospitality management course involves all the tasks and aspects associated with managing a hospitality business
Area Of Expertise
- Change management
- Hotel operations management
- Conflict management
- High-quality customer service
- Complex problem analysis
- Project planning and development
- Risk analysis and management
- Budgeting and forecasting
- Policies and procedures implementation
- Cost reduction strategies
Timeline
Director of Operations
Courtyard by Marriott
05.2024 - Current
Director of Operations
Sheraton Makkah Jabal Al Kaaba Hotel
01.2023 - 05.2024
Lecturer
Umm Al- Qura University
12.2022 - Current
Operations Manager
Sheraton Makkah Jabal Al Kaaba Hotel
09.2021 - 12.2022
Assistant Front Office Manager
Sheraton Makkah Jabal Al Kaaba Hotel
01.2020 - 08.2021
Accounts Receivable Supervisor
Sheraton Makkah Jabal Al Kaaba Hotel
09.2017 - 01.2020
Accountant
Mawasim Tourism
01.2015 - 01.2016
Executive Master - Hospitality Management
EHL Hospitality Business School
Master of Tourism and Hotels Management -
Umm Al- Qura University
Intensive English course -
University of Pittsburgh
Bachelor of Accounting -
Umm Al- Qura University
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