Amadues
Abdulrahman Alobaid
Representative Premium Care
Riyadh,13713
Summary
Experienced guest care and sales with almost 5 years of experience in airline . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
6
6
Certifications
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Travel Agency Support Unit
SAUDIA AIRLINE
Riyadh, riyadh
2019.10 - Current
- Carried out day-day-day duties accurately and efficiently.
- Increased customer satisfaction by resolving ticketing and booking issues.
- Provide support to travel agency about travel requirement
Support After Sales Agent
SAUDIA AIRLINE
Riyadh, riyadh
2018.06 - 2019.09
- Handled day-to-day running of reservation department , ensuring high levels of productivity and progression.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Consultant
SAUDIA AIRLINE
Riyadh, riyadh
2016.08 - 2018.05
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Responded to telephone and in-person requests for information.
- Drove operational improvements which resulted in saving time .
Education
Bachelor of Science - Marketing
King Saud University
Saudai Arabia , Riyadh 2011.07 - 2015.12
Skills
Technical support and assistance
After-sales support
Company guidelines and procedures
Mentoring and training
Microsoft Office
Amadues software proficiency
Itineraries
Certification
Airline Geography
Software
Microsoft office
Sales force
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
English for admin support staff
2020-08
Dealing with tourist
2019-11
Travel Agency Support Unit
SAUDIA AIRLINE
2019.10 - Current
Customer protection rights regulation
2018-12
Support After Sales Agent
SAUDIA AIRLINE
2018.06 - 2019.09
Amadeus
2017-02
Service excellence
2017-01
Airline Geography
2016-09
Sales Consultant
SAUDIA AIRLINE
2016.08 - 2018.05
Bachelor of Science - Marketing
King Saud University
2011.07 - 2015.12