ABDULRAHMAN ALORAINI

• Leverages and governs external stakeholder network to engage and influence with top leaders and decision makers. Acts as a thought leader and technical advisor to the executive-level business decision makers at the customer's/partner's business. Leads others to identify and engage new decision makers and stakeholders to expand the relationship with customers/partners.

• Assesses and challenges the needs of strategic/high-potential customers. Articulates vision and long-term implications for customer to accelerate digital transformation. Collaborates with internal teams, partners, and services to lead the proposal or development of solutions that align with customer priorities. Anticipates market trends and leverages broad technical community knowledge to drive new solutions.

• Develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors. This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity.

• Interact confidently with senior leaders of the organization in order to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations.

• Enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
• ERP and CRM project implementation governance planning and execution to mitigate the risks.
• lead Microsoft Support incidents across all product lines and all projects.
• Manage Microsoft partners & vendors during project implementation.
• Set the overall vision and strategic Success plan for customers.
• Deeply understands the customer business goals, environment, pain points and operational maturity.
• Build and nurture strong customer executive relationships to develop a holistic and deep view of immediate needs and current programs.
• Help the customer accelerate through the value lifecycle to realize their expected outcomes.
• Ensure their customers realize value from purchased MS products and services for successful renewals.
• Implement Success Strategy across the account leveraging partners as appropriate.
• Represent the organization at the highest levels within their customers.
• Advocate innovation and effectively lead through change.
• Serve as the lead spokesperson and ambassador for Customer success.

• Create a strategic relationship with key stakeholders within customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders.
• Driving customer change and adoption of new technologies.
• Building a long-term customer strategy for cloud that aligns to customer business objectives.
• Experience in package systems implementation (CRM, ERP, Consulting experiences).
• Lead teams comprised of Vendor, Partner and customer resources engaged in the delivery of complex solutions.
• Enhance customer satisfaction level with products and services through meeting customer expectations and problem resolutions.
• Planning, scheduling, managing engagements deliveries to the customer.
• Act as a customer advocate to ensure customer requests and issues are met in a timely manner.
• Manage the project aspect and deliver it within the time line and budget.
• Drive maximum adoption of solution and identify/drive product expansion opportunities via high value relationship with the client.
• Understanding of various technical architectures and operating systems.
• Planning and controlling change.
• Maintain the operational integrity of the technologies and services provided.
• Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
• Administer and provide upgrade to systems and escalate issues.
• Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.
• Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.

• lead Oracle Support representative responsible across all product lines and all projects.
• Increases customer satisfaction through regular interaction and coordination of delivery for high-quality results.
• Acts as ‘customer advocate’ within Oracle to advance the customer’s influence on product strategy and direction as well as Support decisions.
• Provides governance-level guidance to mitigate the risk of our customer’s new and production systems across our various product lines.

• lead all aspects of IT operation functions, manage and maintain technical services performance matters pertaining to IT applications and systems.
• lead various enhancement initiatives, patches, rerouting of support requests or channeling initiatives to vendors after the approval of the authorized line management.
• Manage the continuous monitoring, health check and preventive maintenance programs and activities on back-end applications and systems.