Abdulrahman Alqarni
Riyadh
Summary
Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients.
Overview
6
6
years of professional experience
Work History
IT
Fedak International Contracting Company
10.2018 - 06.2019
Help Desk Technician -C
Health oasis Hospital
06.2019 - 06.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Help Desk
General Directorate of Military Works (Contract)
06.2020 - 05.2021
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Help Desk Technician -B
advanced electronics company
05.2021 - Current
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Create new Account And Email For new users
- Create account For MS Teams And granted permissions For Skype
- Create Administrator Account and grant the Group permissions For every Account
IT Support Specialist
(SAMI)Saudi Arabian Military Industries
01.2024 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
Education
Dublome - Technical Support
Technical And Vocational Training Corporation
Riyadh01.2019
Bachelor - Cyber Security
Information And Communication Technology (ICT)
Riyadh 01.2025
No Degree - English Course
EF
Online 07.2022
Skills
- Helpdesk administration
- Help desk support
- Desktop troubleshooting
- Support Ticket System Management
- Remote Support Management
- Troubleshooting
- Team Training
Languages
English
Intermediate (B1)
Timeline
IT Support Specialist
(SAMI)Saudi Arabian Military Industries
01.2024 - Current
Help Desk Technician -B
advanced electronics company
05.2021 - Current
IT Help Desk
General Directorate of Military Works (Contract)
06.2020 - 05.2021
Help Desk Technician -C
Health oasis Hospital
06.2019 - 06.2020
IT
Fedak International Contracting Company
10.2018 - 06.2019
Dublome - Technical Support
Technical And Vocational Training Corporation
Bachelor - Cyber Security
Information And Communication Technology (ICT)
No Degree - English Course
EF
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