Abdulrahman Alsharif
Riyadh,Saudi Arabia
Summary
Ambitious individual with superior record of academic success. Strong operational acumen coupled with exceptional attention to detail. Committed to accuracy and reliability.
Overview
12
12
years of professional experience
Work History
Customer care executive
NCBS Riyadh Air
Riyadh, Saudi Arabia
06.2024 - Current
- Streamlined processes by suggesting improvements in systems and procedures
- Advised in setting Policies and SOP following known standards around the globe
- Translated, verified and checked format for stakeholder's policies
- Engaged in systems testing and Troubleshooting, led to enhance systems build and configuration
- Escalated complex issues, ensured timely resolution
- Engaged in constructive feedback sessions to enhance performance skills
- Trained new staff members on company policies and service level standards to uphold SLA
- Brainstormed ideas with stakeholders to maximise project potential
- Enhanced attendance tracking formula, arranged the report method
Sales Auditor
Extensya Saudia Airlines
Riyadh, Saudi Arabia
05.2023 - 06.2024
- Carried out thorough reviews of documents, and completed accurate audit reports.
- Logged audit work, noted findings, and compiled evidence of misdeeds.
- Managed audit plans according to risk-based methodologies, minimizing future risk.
- Supported quality assurance programmes to achieve internal auditing objectives
- Followed up with customers to settle financial disputes and verify details
- Saudi Airlines
Call center representative
Extensya Saudia Airlines
Riyadh, Saudi Arabia
08.2022 - 05.2023
- Used Microsoft Word and other software tools to create documents and clear communications
- Completed duties to deliver on targets with accuracy and efficiency
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Improved efficiency and productivity by acquiring new skills
- Worked flexible hours, covering nights, weekends and bank holidays
Chemist
Saudi paints Co.
Riyadh, Saudi Arabia
05.2019 - 10.2020
- Performed diligent quality control during testing and production phases
- Maintained organised, safe and efficient work area at all times to minimise risks
- Transferred data from physical copies to electronic records
- Supervised activities of workers and enforced safety regulations
Office coordinator
AL Talbi Real Estate
Gizan, Saudi Arabia
09.2013 - 05.2019
- Oversaw office inventory ordering, requisitions and stocking
- Prepared vendor invoices and processed incoming payments
- Managed database to maintain updated records and accuracy
- Handled financial transactions, creating and filing accurate records
- Supervised maintenance team and reviewed completed work
- Researched and purchased equipment and materials for company use
Education
Bachelor of Science - Chemical engineering technology
tvtc
Riyadh, Saudi Arabia02.2024
Skills
- Amadeus selling platform
- FlyR CCUI
- Genesys Cloud platform
- MSD CRM system
- Excel
- PowerPoint
- Word
- Outlook
- Photoshop
- Illustrator
- Audit reporting
- Analytical thinking
- Project coordination
- Quality system compliance
- Accounting and auditing standards
- SAP expertise
- Policy writing
- Systems testing
- Customer service
- Team training
- Quality assurance
- Employee coaching and mentoring
Languages
- Arabic, Native
- English, Advanced
- Spanish, Beginner
Timeline
Customer care executive
NCBS Riyadh Air
06.2024 - Current
Sales Auditor
Extensya Saudia Airlines
05.2023 - 06.2024
Call center representative
Extensya Saudia Airlines
08.2022 - 05.2023
Chemist
Saudi paints Co.
05.2019 - 10.2020
Office coordinator
AL Talbi Real Estate
09.2013 - 05.2019
Bachelor of Science - Chemical engineering technology
tvtc