Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Abdulrahman Alsufyani

Riyadh,Saudia Arabia

Summary

Hardworking professional promoting attention to detail along with smooth telephone and email etiquette. Determined Front Office Trainee always willing to find appropriate solution to issues. Demonstrating positive attitude and ability to adapt to any situation.

Overview

6
6
years of professional experience

Work history

Front desk receptionist

Executive Hotel KAFD
Riyadh, Saudi Arabia
10.2022 - Current
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Assisted administrative staff with special projects using file management skills.
  • Reduced waiting times through effective time and resource management.
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
  • Expertly handled complaints and recorded customer feedback to enhance guest experience.
  • Working as an operator and a receptionist.
  • Creating New Reservation via Email or phone.
  • Creating Reservation from the varios booking websites such as Booking, Agoda, Expedia, Hotel Beds....

Customer service representative

Marsool
Riyadh, Saudi Arabia
07.2018 - 07.2019
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Helped with the training of new employees.

Summer Training Program

Banque Saudi Fransi
Riyadh, Saudi Arabia
07.2017 - 08.2017
  • On-the-job training at the Banque Saudi Fransi.

Education

Diploma - Human Resources

King Saud University
Riyadh
04.2021 -

Skills

  • Microsoft Office
  • Team collaboration
  • Flexible
  • Communications Skills
  • Fast Learner

Languages

English
Upper intermediate (B2)
Arabic
Native
Japanese
Beginner

Timeline

Front desk receptionist

Executive Hotel KAFD
10.2022 - Current

Diploma - Human Resources

King Saud University
04.2021 -

Customer service representative

Marsool
07.2018 - 07.2019

Summer Training Program

Banque Saudi Fransi
07.2017 - 08.2017

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Abdulrahman Alsufyani