Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdul Rahman Aslam

Abdul Rahman Aslam

Buraidah,Saudi Arabia

Summary

A results-driven professional with expertise in leadership proficiency and communication excellence, dedicated to implementing productivity improvement strategies. Demonstrates technological expertise and advanced Microsoft Excel skills to enhance operational efficiency. Committed to fostering knowledge sharing and driving organizational success through innovative solutions.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Technical Support Field Team Leader

Geidea For Tech
Buraidah, Saudi Arabia
10.2021 - Current
  • Fostered a high-performing environment to drive productivity and quality.
  • Increased team cohesion by implementing regular feedback sessions.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Led project coordination, resulting in timely delivery.
  • Developed strategies for improved performance level across the team.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Led shifts and motivated team to drive sales.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Enhancing Service Level Agreement as defined by SCB (SAMA)

POS Field Technician

Geidea for Tech
Buraidah, Saudi Arabia
04.2019 - 09.2021
  • Identified technical issues to prevent potential malfunctions.
  • Installed new hardware, improving system efficiency.
  • Managed on-site installation, repair, maintenance and testing with strong attention to detail.
  • Diagnosed errors and technical problems to determine and implement resolutions.
  • Enhanced team productivity with effective problem-solving.
  • Built strong customer relationships with professional communication skills.
  • Achieved high levels of customer satisfaction through prompt and efficient service delivery.
  • Facilitated client meetings with comprehensive technical support.
  • Implementing SLA and MADA requirements.
  • Rebooting, Installing & updating the software in EFTPOS.

Sales executive - key accounts

Cool & Cool
Dammam, Saudi Arabia
10.2018 - 03.2019
  • Implemented innovative sales techniques to reach target audience.
  • Achieved high customer retention rate by providing exceptional after-sales service.
  • Identified potential key accounts through market research and networking events.
  • Provided regular performance reports to senior management detailing sales progress against targets.
  • Conducted detailed product demonstrations for potential clients, leading to successful sales conversions.

Education

Bachelor's degree - Computer Science

Shah Abdul Latif University
Pakistan
07.2014 - 08.2018

High School Diploma - Computer Science

Punjab Group Of Colleges
Pakistan
06.2011 - 06.2013

Skills

  • Leadership proficiency
  • Communication excellence
  • Productivity improvement strategy
  • Knowledge sharing
  • Microsoft Excel
  • Technological expertise

Languages

English
Advanced
Arabic
Intermediate
Urdu
Native
Punjabi
Native

Timeline

Technical Support Field Team Leader

Geidea For Tech
10.2021 - Current

POS Field Technician

Geidea for Tech
04.2019 - 09.2021

Sales executive - key accounts

Cool & Cool
10.2018 - 03.2019

Bachelor's degree - Computer Science

Shah Abdul Latif University
07.2014 - 08.2018

High School Diploma - Computer Science

Punjab Group Of Colleges
06.2011 - 06.2013

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Abdul Rahman Aslam