Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Khalid Haddad

Khalid Haddad

Riyadh,Saudi Arabia

Summary

Accomplished professional with expertise in project management and staff management, demonstrating strong communication skills and proficiency in understanding and writing business requirements. Skilled in technical troubleshooting, infrastructure planning and implementation, with extensive experience in Oracle ERP, SQL programming, and Linux operating systems. Adept at implementing security measures to ensure robust system integrity. Committed to leveraging technical acumen to drive organisational success and enhance operational efficiency.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Supervisor, IT Systems Engineering

Zone Trading Company
Riyadh, Saudi Arabia
03.2024 - 06.2025
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Conducted regular status meetings to keep all involved parties updated on project progress.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Managed daily operations to increase productivity.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Balanced multiple tasks simultaneously maintaining project deadlines.
  • Analysed customer requirements to meet business needs.
  • Incorporated feedback from end-users into future projects thus improving user experience over time.

Systems Engineer & Oracle APPS DBA

Zone Trading Company
Riyadh, Saudi Arabia
03.2021 - Current
  • Implemented mobile applications in customer environments from UAT to PROD, including infrastructure and network activities.
  • Resolved complex technical issues, enhancing system reliability.
  • Collaborated with zone team members to define strategies and discover customer requirements.
  • Developed targeted technical solutions that delivered unique business value.
  • Managed and prioritised incoming support tickets effectively.
  • Achieved increased system reliability with proactive maintenance and upgrades.
  • Engaged in root-cause analysis after major incidents; prevented recurrence by addressing underlying issues.
  • Mitigate security vulnerabilities identified by cyber security team.
  • Wrote queries using SQL to retrieve, build, delete or update information in the database.
  • Applying critical patches to oracle EBS & DB.
  • Kept database balanced and performing optimally with regular maintenance.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Monitored alert log, memory, disk I/O and CPU usage as part of DBA daily activities.

Technical Support Engineer

NourNet
Riyadh
01.2020 - 03.2021
  • Provided ongoing technical support, maintenance, and troubleshooting to network users to maintain 100% customer satisfaction.
  • Troubleshoot network issues swiftly, reducing downtime significantly.
  • Escalated high-level service calls appropriately to minimise disruption in services provided.
  • Communicated with clients to verify roots and causes of computer problems.
  • Minimised downtime with proactive maintenance of network links.
  • Managed the tickets over CRM.
  • Engaging with service providers team to resolve network issues.

Education

B. Sc. - Computer Science

Shaqra University
Riyadh Region
05.2015 - 05.2019

Skills

  • Project Management
  • Staff management
  • Communication skills
  • Understanding and writing business requirements
  • Technical Troubleshooting
  • Infrastructure planning and implementation
  • Oracle ERP
  • SQL programming
  • Linux operating system
  • Implementing security measures

Certification

  • Cisco CCNA
  • Oracle Cloud Data Management Certified Foundations Associate
  • Oracle Cloud Infrastructure AI Certified Foundations Associate
  • Oracle Cloud Infrastructure Certified Foundations Associate
  • Oracle Cloud Infrastructure Multicloud Architect Certified Associate
  • Oracle Cloud Infrastructure Generative AI Certified Professional

Languages

Arabic
Fluent
English
Fluent

Timeline

Supervisor, IT Systems Engineering

Zone Trading Company
03.2024 - 06.2025

Systems Engineer & Oracle APPS DBA

Zone Trading Company
03.2021 - Current

Technical Support Engineer

NourNet
01.2020 - 03.2021

B. Sc. - Computer Science

Shaqra University
05.2015 - 05.2019

Similar Profiles

Create profile
Khalid Haddad