Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Abdulrahman Halawani

Ta'if,Mecca Region

Summary

Front office manager with 6 years of experience in the hospitality sector from reception to operations management and operation to front office management and staff training. I aspire for an opportunity in the hotel sector to contribute to the company's success and add to it through my important experiences.

Overview

10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Front office manager

Four Seasons Suites
Taif, Mecca Region
02.2021 - Current
  • Training and supervision of support office staff (receptionists, security guards, and call center officials).
  • Ensuring timely and accurate customer service.
  • Dealing with complaints and customer requests and providing appropriate solutions.
  • Detecting emergency situations and dealing with different situations.
  • Ensure hotel policies and security requirements are met.
  • Submit a report measuring the performance of reception department employees.

managing director

Four Seasons Suits
Taif, Saudi Arabia
02.2019 - 11.2021
  • Recruitment and training of new employees.
  • Supervising all maintenance operations in the hotel.
  • Dealing with guest complaints.
  • Carrying out administrative operations within the hotel.
  • Developing strategic plans and goals for the hotel.
  • Communicate and deal with external parties such as tourism agencies and organizers of events and activities.

Reception manager

Four Seasons Suites
Taif, Mecca Region
02.2018 - 11.2019
  • Conducting customer assessments, screening and training new employees.
  • Solve problems and satisfy guests.
  • Preparing shift schedules for department employees.

Receptionist

Four Seasons Suites
Taif, Mecca Region
02.2018 - 11.2018
  • Follow up on the affairs of inmates and guests and receive their requests.
  • Conduct customer evaluations.
  • Screening and training new employees.

General Supervisor

Al Jazeera Company
Taif, Mecca Region
07.2014 - 07.2016
  • Supervising all maintenance operations in the company.
  • Provide an employee measurement report.
  • Preparing shift schedules for department employees.

Education

Diploma - Civil and architectural technology

Technical and Vocational Training Corporation
Ta'if, Mecca Region
01.2014 - 01.2015

Skills

  • Arabic language - English language
  • Mastering the Nazeel program
  • Experience in dealing with the Shomoos security system
  • Working on Bookingcom Extra Net
  • Proficiency in Microsoft Office programs
  • Ability to work individually or within a team
  • Communication, negotiation, task management and problem-solving skills

Certification

  • Professional Leadership in Hospitality - Glion - Britain - March 2024
  • Customer Relationship Management - February 2024
  • Good taste etiquette at work - February 2024
  • Customer happiness, satisfaction and hospitality - February 2024
  • Public Relations and Corporate Communication Department - March 2023
  • Wills Management February 2023
  • Tourism Security Risk Management - November 2022
  • English language skills for tourism service providers - November 2022
  • Experience Management in the Tourism Hospitality Sector - October 2022
  • Excellence in providing hotel services to hotel reception staff - October 2022
  • Experience management in the tourist accommodation sector - July 2022
  • Foundations of the Tourism Experiences Industry - June 2022

Timeline

Front office manager

Four Seasons Suites
02.2021 - Current

managing director

Four Seasons Suits
02.2019 - 11.2021

Reception manager

Four Seasons Suites
02.2018 - 11.2019

Receptionist

Four Seasons Suites
02.2018 - 11.2018

General Supervisor

Al Jazeera Company
07.2014 - 07.2016

Diploma - Civil and architectural technology

Technical and Vocational Training Corporation
01.2014 - 01.2015

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Abdulrahman Halawani