Hi, I’m
Abdulrahman Hussain
Al Jubayl,Eastern Province
Summary
Experienced IT Support Technician with a knack for troubleshooting and resolving technical issues quickly. Enhanced system performance by optimizing software and hardware configurations, leading to smoother operations. Strong communication and customer service skills, ensuring user satisfaction and minimal downtime.
Overview
4
years of post-secondary education
1
Certificate
3
years of professional experience
Work history
Almana General Hospital (AGH)Jubail, Eastern Province
IT Support Technician
2026.03 - Current (3 education.months_Label)
Job overview
- Improved system performance with installation of new hardware components.
- Resolved critical issues on time by providing 24/7 IT support.
- Provided technical assistance to staff members and increased productivity levels.
- Coordinated with vendors during hardware upgrades and improved overall system efficiency.
- Created user manuals for ease of technology use amongst employees.
- Used ticketing systems to effectively prioritize end-user issues, minimizing equipment downtime.
Almana General Hospital (AGH)Jubail, Eastern Province
IT Support Engineer (Tamheer)
2025.09 - 2026.03 (6 education.months_Label)
Job overview
- Installed and configured computer hardware components to enhance system functionality.
- Diagnosed and fixed hardware and software issues, ensuring minimal disruption to hospital operations.
- Managed user onboarding and account management, streamlining experience for all staff members.
- Conducted regular maintenance on systems to improve overall performance and reliability.
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Managed helpdesk requests efficiently reducing downtime experienced by employees.
- Documented all actions taken during problem resolution, providing useful reference material for future troubleshooting efforts.
Royal Commission of Jubail & YanbuJubail, Eastern Province
Network Technician
2023.01 - 2023.05 (4 education.months_Label)
Job overview
- Delivered technical support for end-users, resolving hardware, software, and network issues.
- Troubleshot technical challenges, ensuring seamless operation of all systems.
- Installed and configured various software applications to enhance network performance.
- Provided best network support by maintaining extensive technical and theoretical knowledge of IT infrastructure.
- Addressed customer queries or issues related to network systems promptly to ensure high levels of customer satisfaction.
Education
Jubail Industrial CollegeJubail, Eastern Province
Intermediate Diploma from Computer and Information Technology
2019.09 - 2023.06 (3 education.years_Label & 9 education.months_Label)
Skills
- Remote desktop support
- Cybersecurity Awareness
- Desktop support
- Office 365
- Communication
- Problem Solving
- Troubleshooting
- Network configuration
Certification
Google IT Professional Support - Certified since July 2025
Online Course - Coursera Google
Languages
English
Fluent
Arabic
Native
Timeline
IT Support Technician
Almana General Hospital (AGH)
2026.03 - Current (3 education.months_Label)
IT Support Engineer (Tamheer)
Almana General Hospital (AGH)
2025.09 - 2026.03 (6 education.months_Label)
Network Technician
Royal Commission of Jubail & Yanbu
2023.01 - 2023.05 (4 education.months_Label)
Jubail Industrial College
Intermediate Diploma from Computer and Information Technology
2019.09 - 2023.06 (3 education.years_Label & 9 education.months_Label)