Abdulrahman Hussein Al-Ayedh Al-Qahtani
Riyadh
Summary
Personal Profile: Name: Abdulrahman Hussein Al-Ayedh Al-Qahtani Nationality: Saudi Place of Residence: Riyadh Email: ah.alqahtani2@gmail.com; Mobile: 00966-546660280. 00966-554122424.
Overview
18
18
years of professional experience
Work History
General Manager – Digital Infrastructure
The Ministry of Municipalities and Housing
07.2020 - Current
- Working closely with all departments to meet the required technical aspects addressed by the Digital Government Authority (DGA) in Qiyas.
- Strategic planning for the cloud adoption, by aligning with all departments of Operation, Security, Development, and considering the major milestones of Design, Develop, Operate.
- Submitting the initiatives and projects of the cloud adoption includes the scope of work, estimated deliverables for each milestone, risks, mitigation plans, and the timeline of the initiatives' related projects.
- Close all the related tasks with Expro in terms of activating the account on the digital market place for the Digital Circuits and Cloud Computing.
- Achieving the target by renewing all Digital Circuits contracts on Etimad Portal – Financial Services Platform.
- Submitting the Cold DR contract, also on the Etimad Portal – Financial Services Platform.
- Getting the official approval, and signing the contracts of five projects that been raised and submitted in 2023. These technical projects to ensure, the service availability and stability, aligned with the Ministry Strategic Vision.
- Some other internal achievements.
General Manager – IT Infrastructure
The Ministry of Municipalities and Housing
07.2020 - Current
- Working on the Ministry strategies and the financial, and technical strategies benefits of proposed major IT related Projects with Amanats (Municipalities).
- Review and assess the progress of IT programs and technology architecture decisions.
- Engaged with all related operational departments, Applications, Digital Security, and Development departments for the new deployed business releases, and integration of all internal or external entity systems that required professional business studies to generate the required assessments and the operational work scope.
- Working with the ISPs and related departments to ensure the delivered services and the committed SLAs to the Amanats (Municipalities).
- Working with the vendors (Dell, HPE, NetAPP, Oracle, Microsoft) to ensure the best delivered services to the clients (Amanats) based on the proposed IT Infrastructure solutions and programs with all related departments.
- Manage and direct all internal departments (Datacenter Operations, Systems Operations, Network Operations, Database Operations) with the aligned strategies of Infrastructure operations and deliverables of all IT projects and programs.
- Working on cost optimization and enhanced customer experiences initiatives that required new Infrastructure design and enhancements.
- Discuss IT costs and internal processes for approval of IT of the related capital expenditures.
- Raise the challenges and the recommendations to the Deputy Minister and Deputy Minister VP (of the digital transformation) with respect to the significant IT projects, programs and investments that needs approval.
- Raise the initiatives, programs, and projects to the Strategy and Projects Management department with the technical solutions, plus the financial budgets to achieve some major goals of the Deputyship that aligned with the Ministry vision and mission.
- Approve, communicate, support and monitor IT strategy, IT policies, IT risks management processes and SLAs.
- Working quarterly with the General Department of Cyber Security and Internal Audit Departments to solve and close major vulnerabilities of the Infrastructure Operations as per NCA, DGA, CITC regulations.
- Managing the contracts of Managed Services Operations, Datacenter Operations, Vendor Relationship Operations and all Infrastructure related technologies of all the technologies and platforms, through the assigned departments and staff for each field, per weekly and monthly regular meetings.
- Executive actions are taken to enhance the operations' levels of stability, availability, and business continuity for each measured KPIs of the service providers and vendors' SLAs and contracts.
- Strategy planning includes the programs assigned to all Operations Departments (Application Operation, Development Operation, Demand Operation, Digital Security Operations).
Network Director
HRSD
07.2017 - 07.2020
- Migrate the two MPLS clouds of the ministry to one single cloud, migrating of more than 140 branches.
- Save around 30% of the Social Welfare and Labour monthly costs after the Migration.
- Manage the allocation process of transferring the network platforms (HW) from Malaz to Morsalat, Riyadh.
- Working closely with all Ministry Departments during the migration to avoid any outages, by designing, planning and then implementation, also to have backup plans of all expected abnormal network issues.
- Cover all important sites with backup circuits of SD and Labor sections.
- Create new sections in network department and hire new Network staff to handle new created tasks.
- Provide the roles, responsibilities and the SLAs that the network tasks should be covered and met in all RFPs that IT department are creating and submitting.
- Review with the PMO team all the network projects, in monthly bases also with the Service Providers and make sure the SLA is met.
- Managing the HQ network team and Regional Network Engineers, to achieve the KPI of network operations and projects' roles and responsibilities.
- Managing the Unified Communication Section, and activating more than 3000 new IP Telephones in 6 months.
- Managing Branches Network Upgrade project, to fix and upgrade the network infrastructure for 220 branches around the Kingdom, with the latest network Cabling and Platforms solutions, includes all Active and Passive network equipment's.
- Managing all network circuits bills, and submit the actual cost to be paid to STC and other providers.
Network Section Manager
MOSA
10.2016 - 06.2017
- Solar Winds Installation and Operation project, reviewing/ approving the technical and financial scope with the vendor.
- Branches upgrade project. To replace all copper circuits by FTTH or MW.
- Network project of Minister Building, Finance Building, and other building in Exit 9.
- All Ministry new projects buildings around all the kingdom, to review and approve the Single Line Diagram designs, and the network Active and Passive materials and quantities.
- Working on saving the circuit's monthly costs, all IP and Internet circuits, saving more than 35%.
- Making new internal policies of the network projects to standardize the network quantities of each new branch, to unify the number of needed, actual, network quantities prior the purchase orders' requests.
Network Operations Specialist
MOSA
10.2015 - 09.2016
- Following the network capacity expansion for more than 300 ministry sites along the kingdom, with the biggest ISP in Saudi Arabia and Arabian Gulf, which is Saudi Telecom Company.
- Following the project in daily basis to complete the network reachability and validity for the 300+ sites with FTTH. Working on the challenges and determining the project stakeholders to accomplish this task at the scheduled time.
- Managing the network physical maintenance and new hardware installation for more than 300 sites along the kingdom, with the biggest network contractor in the kingdom.
- Rebuild the entire LAN for 300+ sites, and study the site survey reports to determine what needed to be replaced of the routers, switches, cabinets, cables, and networking accessories.
- Responsible to deliver the weekly status of the above two projects and reporting directly to the CIO.
- Working on the network issues and lead the team to solve the network tickets with 909 team, STC ENOC team, and with the other departments, like HD, Security, DC, and Applications Support teams.
- Making the change of many network designs, in the Ministry DC and important branches, to ensure the failover scenarios of the main and backup connections of the IP and Internet circuits. And follow the process of designing, planning, and implementation.
Data Network Specialist Engineer
SALAM Riyadh HQ
01.2015 - 09.2015
- Working on the customer tickets assigned to DNO.
- DNS Related tickets.
- Websites browsing issues, optimizing the latency to remote internet servers.
- IBW (Wholesales) BGP issues.
- Network latency/Qos/congestion issues (MPLS).
- SALAM Networks Management (SALAM prefixes, base stations management VLANs, DHCP configuration, and national, regional, internet routes) optimization and management.
- Upstream service providers daily monitoring and to relieve the network congestion if any.
- Following CSALAM rules of filtering the internet traffic.
- Provide the action needed for the DDoS mitigation service, shifting the mitigation to the internet cloud, or managing the DDoS mitigation by the internal mitigation systems based on the network profiles.
- Working with the other operation departments for network issues (AT-Ops, Engineering, FO-Team).
- Assign the tickets related to the Eastern/Western Region teams for action.
- Calling the VIP customers and solve their issues immediately as soon as DNO received the ticket.
- Evaluating the downtimes scheduled activities from NOC-CM.
- Evaluating the network capability for the new received orders for services upgrade and do the network workarounds if needed.
- Attending and participating the scheduled meetings with the vendor to discuss, evaluate, the SOW related to DNO department.
- Migrating L2, L3, BDI, PPPOE, and IBW services from Cisco platforms to Huawei.
Data Network Senior Engineer
SALAM Riyadh HQ
12.2013 - 12.2014
- Working on the customer tickets assigned to DNO.
- DNS Related tickets.
- Websites browsing issues, optimizing the latency to remote internet servers.
- IBW (Wholesales) BGP issues.
- Network latency/Qos/congestion issues (MPLS).
- SALAM Networks Management (SALAM prefixes, base stations management VLANs, DHCP configuration, and national, regional, internet routes) optimization and management.
- Upstream service providers daily monitoring and to relieve the network congestion if any.
- Following CSALAM rules of filtering the internet traffic.
- Provide the action needed for the DDoS mitigation service, shifting the mitigation to the internet cloud, or managing the DDoS mitigation by the internal mitigation systems based on the network profiles.
- Working with the other operation departments for network issues (AT-Ops, Engineering, FO-Team).
- Assign the tickets related to the Eastern/Western Region teams for action.
- Calling the VIP customers and solve their issues immediately as soon as DNO received the ticket.
- Evaluating the downtimes scheduled activities from NOC-CM.
- Evaluating the network capability for the new received orders for services upgrade and do the network workarounds if needed.
- Attending and participating the scheduled meetings with the vendor to discuss, evaluate, the SOW related to DNO department.
- Migrating L2, L3, BDI, PPPOE, and IBW services from Cisco platforms to Huawei.
Network Operation and Maintenance Engineer
SALAM Khobar CLS
06.2009 - 11.2013
- DC Infrastructure supervisor: Provide assistance to the Data Centre Escalation of problems and issues to the Operations Team.
- Manage data center space capacity (floor plan, rack capacity, power panel capacity, etc..) and update the DC health report.
- Manage datacenter documentation (cabling plan, inventory, power disruption plan, data center design documents).
- Manage infrastructure vendor regular maintenance including (UPS, generator, ACs, alarm panel, water leak system, FM200 firing system).
- Manage data center changes, communicate risk and incidents related.
- Work with Customer Operation Engineers in configuring customer requirements.
Network Operation Center Engineer
SALAM Riyadh HQ
02.2008 - 05.2009
- Fault Management and Monitoring, handle and resolve faults that may occur in the network elements (Wimax stations, Switches, Routers), through using Network Operation Center platforms.
- Generate statistics reports throughout the day, so as to identify Coverage and network elements.
- Generate Health report using eHealth and CIC.
- Follow up on actions and measures taken by related teams to resolve outstanding issues.
- Monitoring the SDH equipment of SNFN (Saudi National Fiber Network) using CTC Monitor.
- Coordination of planned (time-scheduled) activities of the network, with all network operation departments, Transmission, Wireless, and Internet Departments.
- Resolving customer related issues and Faulty Tickets.
Education
Bachelor Degree - Computer Engineering
King Saud University
RiyadhAccomplishments
- 2024
- Working closely with all departments to meet the required technical aspects addressed by the Digital Government Authority (DGA) in Qiyas.
- Strategic planning for the cloud adoption, by aligning with all departments of Operation, Security, Development, and considering the major milestones of Design, Develop, Operate.
- Submitting the initiatives and projects of the cloud adoption includes the scope of work, estimated deliverables for each milestone, risks, mitigation plans, and the timeline of the initiatives' related projects.
- Close all the related tasks with Expro in terms of activating the account on the digital market place for the Digital Circuits and Cloud Computing.
- Achieving the target by renewing all Digital Circuits contracts on Etimad Portal – Financial Services Platform.
- Submitting the Cold DR contract, also on the Etimad Portal – Financial Services Platform.
- Getting the official approval, and signing the contracts of five projects that been raised and submitted in 2023.
Training
- Digital Transformation From Strategy to Execution, The University of Cambridge
- The Director as A Strategic Leader, Cranfield School of Management
- PMP Training
- Other professional trainings and certificates, Sandvine, BlueCoat, Cisco, Huawei, PMP
Timeline
General Manager – Digital Infrastructure
The Ministry of Municipalities and Housing
07.2020 - Current
General Manager – IT Infrastructure
The Ministry of Municipalities and Housing
07.2020 - Current
Network Director
HRSD
07.2017 - 07.2020
Network Section Manager
MOSA
10.2016 - 06.2017
Network Operations Specialist
MOSA
10.2015 - 09.2016
Data Network Specialist Engineer
SALAM Riyadh HQ
01.2015 - 09.2015
Data Network Senior Engineer
SALAM Riyadh HQ
12.2013 - 12.2014
Network Operation and Maintenance Engineer
SALAM Khobar CLS
06.2009 - 11.2013
Network Operation Center Engineer
SALAM Riyadh HQ
02.2008 - 05.2009
Bachelor Degree - Computer Engineering
King Saud University