Abdul Rahman Khan
Riyadh
Summary
Dedicated and detail-oriented graduate with a strong interest in Facility Management, eager to apply technical knowledge and problem-solving skills to ensure efficient building operations. Well-versed in maintenance coordination, safety compliance, and energy management principles. Strong ability to collaborate with teams, manage vendors, and optimize facility resources. Enthusiastic about creating safe, sustainable, and cost-effective environments. Quick learner with a proactive approach to facility upkeep and operational efficiency. Seeking an opportunity to contribute to a dynamic facility management team and grow in the field.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Synchrony Financial
Hyderabad
10.2022 - 07.2024
- Resolved and worked on disputed charges.
- Collected, analyzed and reported on data for use in operational planning.
- Resolved system and tool errors from customer accounts.
- Was awarded as the best employee in training.
- Worked in multiple processes.
- Volunteered in the official events held by the organization.
- Assisted with disputed accounts in different processes when required.
Retention Representative
Sitel
Hyderabad
04.2021 - 08.2022
- Worked with the retention team for the EarthLink process.
- Handled and resolved customer issues.
- Assisted as a subject matter expert for the entire team.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Identified opportunities to upsell additional products or services.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
BBA - Marketing Management
Shadan Degree College
Hyderabad, India09-2024
High School Diploma -
Chaitanya Junior College
Hyderabad, India08-2022
Skills
- Leadership & Team Management
- Problem-Solving & Critical Thinking
- Communication & Negotiation
- Time Management & Prioritization
- Building Maintenance & Operations
- Energy Management & Sustainability
Languages
Hindi
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Urdu
Proficient (C2)
C2
Korean
Upper Intermediate (B2)
B2
Timeline
Customer Support Specialist
Synchrony Financial
10.2022 - 07.2024
Retention Representative
Sitel
04.2021 - 08.2022
BBA - Marketing Management
Shadan Degree College
High School Diploma -
Chaitanya Junior College
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