Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Abdulrahman Mohammed Al Faifi

Riyadh

Summary

Accomplished professional with a strong foundation in time management, teamwork, and communication skills. Demonstrates expertise in customer relationship management and process optimisation, with a proven ability to work under pressure and adapt to changes. Skilled in risk assessment, feedback analysis, and complaint resolution, contributing to effective customer retention strategies. Proficient in Microsoft Office and basic accounting, with analytical skills that enhance problem-solving capabilities. Committed to fostering customer empathy and relationship management while pursuing opportunities for career growth in dynamic environments.

Overview

3
3
years of professional experience
2018
2018
years of post-secondary education

Work history

Sales, Customer Service and Maintenance

Garir Book Store
01.2022 - Current
  • Providing exceptional customer service by addressing inquiries professionally and meeting customer needs
  • Managing sales operations and recommending suitable products based on customer requirements to enhance their shopping experience
  • Monitoring inventory and organizing products to ensure availability and maintain high display quality
  • Processing payments and completing financial transactions accurately in accordance with store procedures
  • Handling customer complaints and resolving issues effectively to ensure satisfaction and foster loyalty
  • Diagnosed technical issues for prompt resolution.
  • Streamlined workflow processes, resulting in increased operational efficiency.
  • Enhanced productivity through effective time management and task prioritisation.
  • Prepared detailed reports documenting all repair and maintenance works carried out.
  • Designated as the point-of-contact for clients regarding service requests and queries, facilitating better communication.
  • Maintained confidentiality in handling sensitive information, enhancing client trust.
  • Managed customer queries for enhanced service delivery.
  • Fostered a friendly environment with excellent interpersonal skills.
  • Improved customer satisfaction by promptly addressing complaints.
  • Escalated complex issues for swift resolution.
  • Built trustful relationships to heighten clientele loyalty.
  • Coordinated with team members for efficient problem-solving.
  • Displayed empathy whilst dealing with upset customers, calming their frustrations.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained compliant documentation on [Software] for reliable company records.

Education

Bachelor of Accounting -

Majmaah University

Skills

  • Time management
  • Teamwork
  • Communication skills
  • Solving problems
  • Microsoft Office
  • Risk assessment capability
  • Feedback analysis
  • Complaint resolution
  • Customer retention strategies
  • Customer relationship management
  • Process optimisation

Languages

Arabic
English

Custom

  • Applied Accounting, 01/01/21
  • Inventory settlement and preparation of lists, 01/01/20
  • The general framework of accounting, 01/01/20
  • Fundamentals of government accounting, 01/01/20
  • Read the financial statements, 01/01/20

Timeline

Sales, Customer Service and Maintenance

Garir Book Store
01.2022 - Current

Bachelor of Accounting -

Majmaah University

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Abdulrahman Mohammed Al Faifi