ABDULRAHMAN NOAMAN
Jeddah
Summary
Customer Care Lead with a proven track record of elevating service quality, optimizing support operations, and driving high-performing teams. Skilled in coaching agents, managing escalations, implementing process improvements, and fostering a customer-first culture. Adept at using data insights to enhance service delivery, reduce resolution times, and strengthen customer loyalty. Recognized for calm problem-solving, cross-functional collaboration, and delivering consistent, measurable results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer Care Lead
King's College Hospital London - Jeddah
Jeddah, Mecca Region
12.2024 - Current
- Part of the commissioning team.
- Establish policies and guidelines from scratch.
- Building Operation Procedures.
- Implemented new customer care strategies, resulting in increased loyalty and satisfaction.
- Led team meetings for improved communication and efficiency.
- Collaborated closely with management on planning and implementing changes to improve service levels.
- Delegated tasks effectively to ensure smooth operations during peak hours.
- Interpreted company policies to customers accurately, maintaining transparency and trust.
- Created an empathetic environment by promoting caring attitudes amongst staff members.
- Monitored staff performance to ensure adherence to healthcare standards.
Patient Administrator
King's College Hospital London - Jeddah
Jeddah, Mecca Region
08.2024 - 12.2024
- Scheduled surgeries and follow-up appointments for improved health outcomes.
- Liaised with insurance companies for prompt claim processing on behalf of patients.
- Dealt with sensitive information discreetly, preserving patient confidentiality at all times.
- Managed patient data privacy, ensuring compliance with healthcare regulations.
Patient Experience, Receptionist
International Medical Center
Jeddah
06.2023 - 07.2024
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Cashier
Meeza International Tourism and Services Co., Ltd.
Jeddah
05.2018 - 06.2018
- Handled high volumes of transactions during holiday seasons efficiently.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Used Point of Sale system efficiently, speeding up transactions.
Construction Workers Supervisor
Smakein Contracting Est.
Jazan
09.2017 - 05.2018
- Interface between the management and the working field.
- Read blueprints accurately to ensure correct construction process was followed.
- Handled various power tools, enhancing work speed and accuracy.
- Completed complex building tasks for successful project delivery.
Education
Bachelor's from the Faculty of Arts and Humanities - English language
King Abdulaziz University
Jeddah, Saudi Arabia 01.2019 - 03.2023
Skills
- Leadership
- Team building
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Emotional Intelligence
- Quality Assurance
- Public Relations
- Microsoft excel advanced user
LANGUAGES
Arabic - Native
Native
English - Fluent
Fluent
CONTACT
- Address: Jeddah, Saudi Arabia
- Phone: +966563912299
- Email: thisisnoaman@gmail.com
- LinkedIn: https://www.linkedin.com/in/abdulrahman-noaman-2a3
Timeline
Customer Care Lead
King's College Hospital London - Jeddah
12.2024 - Current
Patient Administrator
King's College Hospital London - Jeddah
08.2024 - 12.2024
Patient Experience, Receptionist
International Medical Center
06.2023 - 07.2024
Bachelor's from the Faculty of Arts and Humanities - English language
King Abdulaziz University
01.2019 - 03.2023
Cashier
Meeza International Tourism and Services Co., Ltd.
05.2018 - 06.2018
Construction Workers Supervisor
Smakein Contracting Est.
09.2017 - 05.2018