Summary
Overview
Work History
Education
Skills
LANGUAGES
COURSES
Timeline
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Abdulrahman Qari

Jeddah

Summary

Results-driven events and customer service professional with 2+ years of experience in hospitality, event management, and guest services. Skilled in coordinating events, supervising vendors, and leading on-site operations to ensure smooth and successful execution. Proven ability to improve customer experience (CX) by collaborating effectively with cross-departmental teams such as marketing, operations, and customer service. Strong organizational skills, strategic problem-solving, and the ability to perform well under pressure in fast-paced environments. Committed to delivering high-quality service and memorable event experiences through proactive planning and excellent communication.

Overview

2
2
years of professional experience

Work History

Customer Service Supervisor

Saudi Motorsport Company
11.2024 - 05.2025
  • Supervised 34+ vendor agents to ensure smooth operations during the F1 Saudi Arabian Grand Prix.
  • Entered performance metrics, complaints, and resolutions into systems for reporting and improvements.
  • Managed all event-related customer inquiries and provided timely resolutions.
  • Generated performance reports (daily, weekly, and monthly) focused on key call center KPIs.
  • Identified recurring issues and shared updated FAQs with internal teams to improve service consistency.
  • Monitored vendor performance and maintained quality service standards.
  • Coached and mentored a team of call center agents, delivering performance feedback and support.
  • Resolved escalated complaints, ensuring customer satisfaction and process improvement.
  • Supported recruitment, onboarding, and training of new agents to maintain staffing efficiency.
  • Ensured adherence to company policies and compliance requirements.
  • Coordinated cross-departmental communication to resolve service-related challenges.
  • Led regular team briefings to foster a collaborative and productive environment.

Guest Services Team Leader

Eventlab
05.2024 - 11.2024
  • Delivered a welcoming and seamless visitor experience at TeamLab Borderless Jeddah.
  • Supervised guest services staff to maintain daily operations and high customer satisfaction.
  • Collaborated with team members to ensure consistent service quality and visitor engagement.
  • Reported operational challenges and status updates to management.
  • Assisted in managing visitor flow and exhibit accessibility to optimize safety and experience.
  • Supported exhibit setup and presentation to meet brand and quality standards.

Customer Support Specialist

SMT
02.2023 - 05.2024
  • Provided responsive, high-quality customer support in a dynamic call center environment.
  • Handled customer inquiries and resolved issues efficiently across multiple channels.
  • Prioritized and managed support tickets to ensure timely closures and follow-ups.
  • Maintained accurate documentation and ensured data confidentiality.
  • Onboarded and trained new team members on CRM and support tools.
  • Adapted quickly to changes in policies, tools, and customer needs.
  • Consistently achieved service targets for resolution time and customer satisfaction.
  • Collaborated with internal departments to resolve complex cases effectively.

Education

Bachelor's Degree - Hospitality Management

King Abdulaziz University
Jeddah
01.2024

Skills

  • Team Leadership
  • Vendor Management
  • Customer Support
  • Event Planning
  • Microsoft Office
  • Problem Solving
  • Communication
  • Teamwork
  • Organization
  • Computer Literacy
  • Data Entry
  • Flexibility
  • Time Management
  • CX Management
  • Multitasking
  • Adaptability

LANGUAGES

English - Professional
Arabic - Native

COURSES

  • Project Management Fundamentals, Ministry of Tourism, Jan 2024 – Jan 2024, Jeddah, Saudi Arabia
  • Operations Management, HIM Swiss Education Group, Dec 2023 – Dec 2023, Montreux, Switzerland

Timeline

Customer Service Supervisor

Saudi Motorsport Company
11.2024 - 05.2025

Guest Services Team Leader

Eventlab
05.2024 - 11.2024

Customer Support Specialist

SMT
02.2023 - 05.2024

Bachelor's Degree - Hospitality Management

King Abdulaziz University

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Abdulrahman Qari