Abdulrahman Salem

• Self-service KIOSK product\project manager.
• Self-service KIOSK project executer (POC).
• Ticketing system FreshService project executer.
• POSIST POS System deployment project lead.
• Developing operations manuals and training materials.
• Conducting meetings to address concerns or issues and foster positive relations among team members and management.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Enhanced operational efficiency and reduced IT relative devices damage.
• ERP Dynamics supply chain and finance setup.
• ERP data analyzing and correction.
• Sites visit, aligning responsibilities with performance to establish audit success.
• Received and resolved issues escalated by technicians and engineers.
• Motivated team to regularly meet and exceed KPIs.
• Oversaw hardware and software installations, upgrades and configurations.
• Tracked and reported on progress of service improvement plans and strategies to resolve major issues.
• Create system deployment and cluster level for new outlets.
• Analyze system and software requirements to meet operational needs.

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- IT department chief charge.

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• Provided remote desktop support to dental students and users, efficiently resolving issues to minimise downtime.
• R4 system setup including connectivity, policy, and license.
• DIS (Dental Imaging Software ) setup within panorama imaging device and x-ray imaging devices.
• Fixed errors occurred in the( R4 ) dental of Taibah university system.
• Monitoring and fixing the fingerprint system.
• Assessed and recommended technology innovations, assisting implementation to meet business objectives.
• Implemented frequent way to backup and recovery practices to reduce data loss.
• Completed company system upgrade to increase end-user efficiency.
• Educated employees on system setup best practices to reduce number of incidents.
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• Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans.

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• Projects :

- King Fahad Armed Forces Hospital, (Jeddah).

- Prince Sultan Armed Forces Hospital, (Madinah).

- Al Hada Military Armed Forces, (Taif, Al Hada).

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• Major Description :

- King Fahad Armed Forces Hospital, (Jeddah). 2022/07/12 - 2022/09/19

- Upgrading ERP and medical systems into the new Oasis PLUS.

- User training.

- Added new pages in PURCHASING module.

- Added PO certificate screen.

- Fixed assets management.

- Install new test build.

- Fixed PMI screen.

- Fixed doctor screen.

- Fixed moda budget screen and tender.

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- Prince Sultan Armed Forces Hospital, (Madinah). 2022/02/07 - 2022/03/27

- ERP System improvements and installing customized features.

- Added new pages based on customer desire.

- Fixed errors in Cashbook, finance, and purchasing.

- Prepare weekly reports of the project status.

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- Al Hada Military Armed Forces, (Al Hada). 2021/09/17 - 2022/01/12

- ERP System implementation and installation from scratch.

- New builds database uploading.

- Customized recruitment screen.

- Customized payroll scaling, allowance, and salary slip.

- Fixing bugs.

- Integration with Wipro medical system.

- HR portal.

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• Performed regression and system-level testing.
• Collaborated with product management to design, build, and test system.
• Updated documentation with project deviation to capture changes.
• Worked closely with clients to establish problem specification and system design.