Front Office
1. Guest Experience Enhancement: Delivered exceptional customer service, ensuring guests feel welcomed and valued throughout their stay.
2. Reservation Management: Efficiently handled booking systems, maximizing occupancy rates and optimizing room availability.
3. Check-in and Check-out Efficiency: Streamlined the check-in and check-out processes, reducing wait times and improving guest satisfaction.
4. Conflict Resolution: Effectively addressed guest complaints and issues, turning potentially negative experiences into positive resolutions.
5. Communication Hub: Acted as the central point of communication between guests and various hotel departments, ensuring seamless service delivery.