Summary
Work History
Education
Skills
Languages
Timeline
Generic

Abdulrahman Salih Alsulami

Makkah

Summary

‏I currently work in the front office of a hotel , where i have gained 12 months of experience using Property Management Systems (PMS). In this role, i’m responsible for managing guest check-ins and check-outs, handling reservations, and providing excellent customer service to ensure a positive experience for all guests.

‏My skill’s set includes proficiency in Customer Relationship Management (CRM) software, as well as a strong command of Microsoft Excel, Word, and PowerPoint. This technical expertise allows me to efficiently manage data and create presentations, enhancing my ability to communicate effectively within my team and with guests.

‏A significant highlight of my career so far is working during Hajj, where i assisted pilgrims in Makkah. This role not only enhanced my customer service skills but also provided me with a unique perspective on hospitality in a high-demand environment.

‏In terms of my career aspirations, my committed to gaining as much experience as possible in various roles to learn and grow within the workplace. In the long term, i hope to transition into a career as a lawyer, reflecting my ambition and desire to expand my professional horizons.

Work History

Front Office

Al Rahabah Al Makkyah,Makkah
06.2024 - Current

1. Guest Experience Enhancement: Delivered exceptional customer service, ensuring guests feel welcomed and valued throughout their stay.

2. Reservation Management: Efficiently handled booking systems, maximizing occupancy rates and optimizing room availability.

3. Check-in and Check-out Efficiency: Streamlined the check-in and check-out processes, reducing wait times and improving guest satisfaction.

4. Conflict Resolution: Effectively addressed guest complaints and issues, turning potentially negative experiences into positive resolutions.

5. Communication Hub: Acted as the central point of communication between guests and various hotel departments, ensuring seamless service delivery.

Education

High School Diploma -

Alfadel Bin Alabas School
2020

Skills

    1 Computer Skills:

    - Proficiency in office management programs like Microsoft Office

    - Ability to use booking and customer management systems

    2 Communication Skills:

    - Ability to write professional emails

    - Proficiency in speaking English or other languages if required

    3 Time Management:

    - Ability to organize tasks and prioritize effectively

    - Skills in managing appointments and scheduling efficiently

    4 Phone Handling Skills:

    - Ability to manage phone calls in a professional manner


    - Skills in dealing with customer inquiries and problem-solving

    5 Documentation Skills:

    - Ability to input data accurately


    - Efficient organization of files and records

    6 Knowledge of Policies and Procedures:

    - Understanding company policies and work procedures


    - Awareness of relevant regulations and laws in the industry

    7 Customer Service Skills:

    - Ability to interact with

    customers in a friendly and professional manner

    - Skills in problem-solving and handling complaints

Languages

Arabic
Native language
English
Proficient
C2

Timeline

Front Office

Al Rahabah Al Makkyah,Makkah
06.2024 - Current

High School Diploma -

Alfadel Bin Alabas School
Abdulrahman Salih Alsulami