Abdulrahman Salim
Madinah,Saudi Arabia - Madinah
Summary
Versatile professional with expertise of +4 years in system administration, network configuration and manage Ruckus WIFI controller . Demonstrates proficiency in Microsoft Office Suite, relational database management, and cloud systems management. Skilled in hardware and software installation, desktop technical support, and help desk operations. Adept at vendor negotiation, backup procedures execution, and equipment testing while ensuring seamless user support and customer service. Excels in team collaboration under pressure with a mastery of multi-tasking and communication excellence. Committed to leveraging technical expertise to optimize organizational efficiency and drive innovative solutions.
Overview
4
4
Languages
1
1
Certificate
6
6
years of post-secondary education
14
14
years of professional experience
Work history
Document controller and IT technical support
Afaq Al Manzil Contracts Company
2021.09 - 2022.05
- Provided technical support to users in resolving IT issues.
- Maintained computers and connected printers to support operational efficiency.
- Uploaded site work requests into system for tracking and documentation.
- Entered data in Excel to ensure accurate record-keeping and reporting.
IT technical support (System Administrator )
Waqf Dar AL Furqan Holy Quran school
2020.11 - 2022.05
- Managed and maintained online student system (Al Waqar) to ensure reliable access and functionality.
- Managed school's website and applications, improving user experience and accessibility.
- Managed daily operations in management department, supporting efficient workflow and communication.
- Performed administrative tasks as secretary.
IT Supervisor & System Administrator
Ancyra Hotel
2025.10 - 2026.10
- Managed hotel network and provided IT technical support to users, ensuring seamless operations.
- Install & Configure servers and switches.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Configure & Setup IP telephones.
- Install & Configure NAS Synology for storage.
- Install & Configure Onity door locks and setup portable software OnPortal.
- Configured and maintained network backup and recovery procedures.
- Maintain and address various type of issues inside PMS Kwentra system.
- Collaborated with programmers to customise HRMS Injazat system, aligning it with hotel HR operation SOPs.
- Manage IPTV Tripleplay dashboard.
- Conducted training sessions for new candidates on system usage, enhancing their onboarding experience.
- Assisted with various HR operations to enhance departmental efficiency.
- Customer service and provide help to FO in order to make guests satisfied.
- Worked in pre opining team of Dar Al Eiman Al Haram, Ancyra and The Biltmore Madinah hotels.
- Working as Duty Manager one day in a week and delivering experience with other team members.
IT Technician & Supervisor
Serb Business Holdings Ex. Dar Aleiman
2022.06 - 2025.10
- Managed network and IT technical support for users, ensuring timely resolution of issues.
- Troubleshot hardware and software to determine and rectify network problems.
- Identified and solved technical issues using diagnostic tools, enhancing system reliability.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Installed, configured and patched user hardware and software.
- Configured and maintained network backup and recovery procedures to safeguard data integrity.
- Travelled to remote office locations to install nodes and implement client software rollouts.
- Installed and configured security cameras for monitoring purposes.
- Handled service requests, including initial troubleshooting and escalation.
- Handled Jisr HRMS system to manage human resources effectively.
- Utilised Opera PMS software to manage hotel operations efficiently.
- Applied Kwentra PMS to optimise property management processes.
- Worked in pre opining of Dar Al Eiman Al Haram.
- Install door locks and program them (Orbita, Level STD).
- Maintained thorough understanding of local area and wide area networking and components.
Magnetic Door Card Lock System Technician
Marina Place Hotel
Madinah
2020.08 - 2020.08
- Programmed access cards for rooms using specific software, ensuring security and accessibility.
- Reprogrammed room cards based on customer check-in and check-out schedules, facilitating seamless guest experiences.
- Facilitated smoother project execution by effectively liaising with engineers and other technicians.
- Tracked inventory of spare parts regularly, ensured optimal stock levels at all times.
- Executed preventative maintenance on key machines, reduced downtime significantly.
Finance and Accounting Manager
Rawi Catering company
Madinah
2013.01 - 2020.01
- Implemented budget and expense controls, analysing income and expenditures to enhance financial policies.
- Reviewed and resolved discrepancies between accounting information and cash drawer, ensuring financial accuracy.
- Processed POS transactions, ensuring accuracy in checks, cash, and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Information Technology Technician
Gloria Al Masi Hotel
Madinah
2019.04 - 2019.06
- Facilitated Tier 1 IT support for non-technical internal users through desk-side support services, ensuring timely issue resolution.
- Delivered end-user troubleshooting and desktop support on Windows, enhancing user experience.
- Configured hardware, granted permissions, and loaded software for new employees to streamline onboarding process.
Field Technician and Technical Support
Saudi Telecommunication Company
Madinah
2017.07 - 2017.09
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Performed annual service visits and completed preventative maintenance on all systems.
- Delivered primary support to internal and external customers in fast-paced environment, ensuring timely resolution of issues.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Gathered customer feedback during interactions to identify improvement areas and implemented process changes to exceed customer satisfaction goals.
Computer Network Technician
Islamic University of Madinah
Madinah
2017.03 - 2017.03
- Facilitated training sessions to improve team expertise in network technologies
- Devised strategic plans for future infrastructure enhancements; updated technology applications accordingly.
- Collaborated with IT team for efficient network design and layout.
- Coordinated with vendors for procurement of IT equipment, ensuring best value for money.
Education
Bachelor of Applied Science - Information Technology
Islamic University
Madinah, Saudi Arabia 2013.02 - 2018.12
Skills
- System administration
- Network troubleshooting
- Help desk support and operations
- Desktop technical support
- Hardware and software installation
- Backup procedures execution
- Database management
- Cloud systems management
- PMS expertise
- JISR Injazat knowledge
- IT procurement
- Office software skills
- Office suite proficiency
- Team collaboration under pressure
- Effective communication
Languages
Arabic
Fluent
Urdu
Native
English
Advanced
Turkish
Intermediate
Affiliations
- Travelling
- Swimming
- Football
- Cricket
- Social Work
Accomplishments
- Graduated with GPA 4.52 of 5 second class honor from the Uneversity.
- Hafiz of Holy Quran
Certification
- Bacholer degree in Information Technology.
Timeline
IT Supervisor & System Administrator
Ancyra Hotel
2025.10 - 2026.10
IT Technician & Supervisor
Serb Business Holdings Ex. Dar Aleiman
2022.06 - 2025.10
Document controller and IT technical support
Afaq Al Manzil Contracts Company
2021.09 - 2022.05
IT technical support (System Administrator )
Waqf Dar AL Furqan Holy Quran school
2020.11 - 2022.05
Magnetic Door Card Lock System Technician
Marina Place Hotel
2020.08 - 2020.08
Information Technology Technician
Gloria Al Masi Hotel
2019.04 - 2019.06
Field Technician and Technical Support
Saudi Telecommunication Company
2017.07 - 2017.09
Computer Network Technician
Islamic University of Madinah
2017.03 - 2017.03
Bachelor of Applied Science - Information Technology
Islamic University
2013.02 - 2018.12
Finance and Accounting Manager
Rawi Catering company
2013.01 - 2020.01
Interests & Hobbies
My hobbies are , cricket , football , tennis , family time , funds raising for local charities , swimming , also I love learning different languages and my friend from Cardiff is teaching me Welsh., INTERESTS :, Networking - IT technical support - Management, Data entering - System Administration