abdulrahman yousuf
jeddah,saudi arabia
Summary
Dedicated professional with a strong customer service mindset, exemplifying patience and resourcefulness in all interactions. Demonstrates exemplary communication skills and strategic planning abilities, ensuring calm under pressure and effective problem-solving. Passionate about enhancing customer experiences through leadership and team building, with a focus on public relations to foster positive client relationships.
Overview
2
2
years of professional experience
Work history
Customer service representative
anwar alshuhub (jotun)
jeddah, saudi arabia
09.2019 - 03.2020
- Performed administrative duties contributing towards smooth store operations.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Listened actively to offer accurate information and best solution to their needs.
- Recorded information about inquiries and complaints within internal database.
- Advised customers on availability, pricing and location of products.
- Applied conflict management to stressed and concerned customers.
customer service
bin dawood company
jeddah, saudi arabia
01.2018 - 04.2019
- Enhanced consumer engagement with proactive customer service approach.
- Developed strategies to improve customer service standards.
- Provided customer service, enhancing client satisfaction.
- Managed incoming calls for efficient customer service.
- Answered phone calls politely, facilitating customer service excellence.
- Ensured excellent customer service for member satisfaction.
- Provided excellent customer service for increased brand loyalty.
- Delivered excellent customer service through effective communication skills.
Education
High School Diploma -
prince sultan educational compelx
jeddahDiploma -
aramco summer program
jeddahSkills
- Patient attitude
- Passionate about customer service
- Exemplary customer service skills
- Optimum customer service
- Excellent customer service attitude
- Patient customer service approach
- Customer service mindset
- Quick learner
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
Languages
Arabic
Native
English
Fluent
Spanish
Beginner
Affiliations
- reading about leadership and marketing
- footballer
- cooker
- poet
- gamer
Timeline
Customer service representative
anwar alshuhub (jotun)
09.2019 - 03.2020
customer service
bin dawood company
01.2018 - 04.2019
High School Diploma -
prince sultan educational compelx
Diploma -
aramco summer program
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