Abdulrahman Aldawsari

People

• Managing day-to-day staffing needs, planning and assigning work and establishing performance and development goals for team members. Providing mentoring, coaching and regular feedback to improve team member performance
• Educating and training team members in compliance with SOPs and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensuring that team members are properly trained on systems, security, service and quality standards

Guest Experience

• Established a work environment where the front office team delivers a great service, professional attention and personal recognition to all guests
• Ensuring guests are greeted upon arrival and making time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conducting routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Overseeing night audit function and preparation of daily financial reports
• Developing plans to increase occupancy and ADR through walk-ins and upselling at the front desk
• Checking the billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

Revenue

• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Conducted market research to better understand needs of target demographics, refining marketing strategies.
• Reduced operational costs without compromising service quality by renegotiating supplier contracts.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Defined clear upselling targets and communicated to other team members to drive revenue.

• Assisted call-in customers with questions and orders.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Enhanced product knowledge through continuous training and professional development opportunities.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Developed relationships with clients for increased loyalty and repeat business.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.